IT Support Technician

Role Overview

Nova Era Industria de Alimentos Ltda is recruiting an IT Support Technician to deliver technical guidance and assistance focused on computer systems, hardware, software, and network issues. This full-time position requires hands-on involvement in ensuring seamless IT operations throughout the organization.

Key Responsibilities

• Offer first-level support for hardware, software, systems, and networking problems.
• Quickly diagnose and resolve IT issues with professionalism.
• Set up, configure, and maintain desktops, laptops, printers, mobile devices, and related equipment.
• Support operating systems, business applications, emails, and collaboration tools.
• Administer user accounts, credentials, permissions, and system settings.
• Continuously monitor and maintain IT infrastructure and network devices.
• Escalate complex issues to senior staff or external vendors as needed.
• Assist in upgrades, software rollouts, and hardware installs.
• Keep meticulous logs of service requests, troubleshooting steps, and hardware assets.
• Support employee onboarding and offboarding, including device preparation and account setup.
• Promote IT best practices and security awareness among users.
• Ensure adherence to company policies on IT security and data protection.

Candidate Requirements

• Previous experience in IT support, help desk, or technical assistance roles is preferred.
• Solid understanding of computer hardware, operating systems, basic networking, and troubleshooting methods.
• Familiarity with Windows, macOS, Microsoft 365, Active Directory, and common enterprise software.
• Knowledge of networking principles such as TCP/IP, DNS, DHCP, Wi-Fi, and VPN.
• Strong analytical and problem-solving abilities.
• Excellent interpersonal and customer service communication skills.
• Capability to manage and prioritize multiple support tasks efficiently.
• High attention to detail and commitment to quality service.
• Relevant IT certifications like CompTIA A+, Network+, or Microsoft certifications are a plus.
• Diploma or bachelor's degree in Information Technology, Computer Science, Network Engineering, or a related subject is desirable.

Employee Benefits

• Gain practical experience working with various IT technologies and systems.
• Exposure to technical support, networking, cybersecurity, cloud computing, and infrastructure management.
• Opportunities for career advancement to roles such as Senior IT Support Technician, Systems Administrator, Network Engineer, IT Analyst, or IT Manager.
• Engage in a collaborative, technology-focused, and supportive workplace culture.
• Access to training, certification assistance, and professional growth initiatives.
• Attractive salary and comprehensive benefits package.