Junior Account Manager Ecommerce - Tangle Teezer

About Tangle Teezer and BIC

Tangle Teezer is a global brand founded in 2007 with the mission of promoting healthier hair and reducing breakage through gentle brushes suitable for all hair types and styling routines. Part of BIC World, which is renowned for creating simple, innovative products for over 75 years, Tangle Teezer is committed to sustainability and responsible innovation. The company culture emphasizes initiative, ownership, and impactful global contributions.

Role Overview

The Junior Account Manager will focus on the growth and management of Tangle Teezer's Amazon North American business and other e-commerce platforms like TikTok Shop. Reporting to the Key Account Manager for Ecommerce, this role demands a strategic and analytical approach to help scale business performance, collaborate cross-functionally, and ensure operational excellence.

Key Responsibilities

• Drive account growth and achieve performance targets by implementing sales strategies such as promotions, content improvements, and assortment analysis in conjunction with internal teams and agencies.
• Coordinate with Amazon agencies daily to support operational success, increasing sales and profitability.
• Serve as the primary liaison for communication across Tangle Teezer and external partners to support Amazon’s third-party business.
• Collaborate with the Trade Marketing team to review and enhance product detail pages (PDPs), A+ Premium content, and storefront visuals to boost traffic and conversions.
• Develop and execute brand store strategies with input from various internal stakeholders.
• Manage customer business planning, program implementation, and communication to ensure strategies are fully executed.
• Monitor sales performance against targets and assume accountability for results.
• Lead new product launches from inception through sales tracking with internal teams and external agencies.
• Oversee the competitive and marketplace landscape including bestseller rank, third-party seller activities, suppression issues, buy box maintenance, and Brand Registry protection.
• Communicate and coordinate marketing promotions and product focus with agencies and internal departments, monitoring sales impact.
• Assist the Key Account Manager in preparing strategic sales presentations with data and insights for various forums.
• Manage all Amazon and TikTok Shop operational facets, including customer experience, catalog management, pricing strategies, and account health.

Candidate Profile and Skills

• Highly organized, proactive self-starter capable of managing multiple projects simultaneously in a fast-paced environment.
• Collaborative with a "one team" mindset experienced in cross-functional teamwork aimed at customer success.
• 1-3 years of experience supporting Amazon or other e-commerce businesses directly.
• Familiarity with Amazon Seller/Vendor Central, Advertising platforms, and Amazon algorithm.
• Expertise in digital shelf management including keyword optimization, enhanced content creation, image/video best practices, and buy box strategies.
• Strong analytical abilities to interpret sales, inventory, traffic, conversion, and consumer insights data into actionable business recommendations.
• Advanced proficiency in Excel functions such as VLOOKUP, pivot tables, and formulas.
• Excellent communication and interpersonal skills for collaborating effectively across teams.
• Preferred: PowerPoint skills and experience with TikTok Shop platform.

Company Values

• Be Proud: Embrace uniqueness and exceptional performance.
• Be Authentic: Bring your true self to the workplace.
• Be Champion: Support colleagues, the brand, and the environment.

Additional Benefits and Policies

• Flexible working hours with core hours from 10 am to 4 pm.
• Hybrid work model: two days in office, three days remote.
• Annual salary starting at $85,000.
• Performance bonus amounting to 10% of annual salary.
• 27 days of annual leave with the option to purchase extra days.
• Two volunteer days per year plus ten remote workdays from any location.
• Flexible public holidays allowing swap for personally meaningful dates.
• Enhanced family-related policies and supportive health policies including Period & Menopause support.
• 401(k) retirement plan.
• Comprehensive healthcare including medical, dental, vision, and life insurance.
• Office perks such as free breakfast, snacks, and regular social events.
• Meeting-free Fridays with early office closure at 4:00 pm.
• Pet-friendly office environment.

Diversity and Equal Opportunity

BIC World embraces diversity and does not discriminate on any basis including race, religion, gender, sexual orientation, disability, or veteran status. Employment decisions are guided by qualifications, merit, and business needs. The company does not entertain unsolicited resumes from agencies without prior agreements.