Logistics Specialist

About UNIQLO

UNIQLO is a prominent name under the Fast Retailing Group, recognized globally as one of the leading apparel retailers. The brand values individuality and lifestyle, delivering high-quality, durable, and innovative clothing at accessible prices.

Position Overview

We are seeking a Logistics Specialist focused on E-commerce logistics based at our Downtown Toronto headquarters and Mississauga warehouse. This role will oversee fulfillment processes, final-mile delivery efficiency, partner relations, inventory control, cost management, and continuous operational enhancements. Collaboration with the retail logistics Distribution Centre team is key to maintaining aligned processes, transparency, and standardized service between E-commerce and retail operations.

Key Responsibilities

• Oversee daily E-commerce logistics activities including order fulfillment, inventory precision, service standards, and financial performance.
• Administer final-mile delivery for E-commerce orders by tracking carrier efficiency, timeliness, costs, claims, and customer satisfaction metrics.
• Coordinate closely with retail logistics and DC teams to synchronize warehouse workflows, intake scheduling, inventory management, transportation, KPI tracking, and troubleshooting across channels.
• Collaborate cross-departmentally with E-commerce, IT, Merchandising, Allocation, Finance, Customer Support, and Retail Operations for seamless order fulfillment and growth support.
• Manage logistics partners’ performance via dashboard insights, KPIs, root-cause evaluations, and routine business reviews to enforce corrective actions.
• Drive continuous improvements in E-commerce fulfillment and transport by standardizing processes, enhancing productivity, lowering costs, system upgrades, and elevating service quality.
• Support logistics planning for imports and domestic shipping by coordinating forecasts, warehouse capacities, and operational readiness with stakeholders.
• Identify and resolve inventory discrepancies, fulfillment exceptions, and delivery issues to minimize customer impact and prevent recurrence.
• Negotiate and maintain services provider agreements related to E-commerce fulfillment and logistics services.
• Adapt flexibly to future business transformations including potential role expansion into retail logistics/DC operations.
• Perform additional tasks as assigned that contribute to the organization’s success.

Candidate Profile

• A bachelor’s degree in a relevant field is required.
• More than five years of progressive experience in logistics, with considerable exposure to E-commerce fulfillment, last-mile delivery, warehouse management, and partner relationships.
• In-depth knowledge of E-commerce logistics including order processing, carrier oversight, inventory accuracy, delivery metrics, and issue resolution.
• Experience in retail logistics, distribution center operation, store replenishment, or omnichannel logistics is a valuable advantage.
• Ability to collaborate effectively across departments and with external logistics partners.
• Proven success working independently in dynamic, rapidly changing environments.
• Proficiency with warehouse management systems, transport management platforms, dashboards, and relevant logistics tech.
• Strong analytical skills using metrics and root-cause analysis to drive enhancements in service, cost efficiency, and customer experience.
• Competence in managing multiple projects, including complex cross-functional improvements.
• Strong relationship-building skills with vendors, carriers, partners, and internal stakeholders.
• Excellent verbal and written communication skills.
• Detail-oriented with a focus on achieving measurable outcomes.
• Advanced skills in Microsoft Office and productivity tools.
• Willingness to travel within Canada as necessary and availability for after-hours support.
• French language skills are an asset.

Compensation and Benefits

• Competitive base salary ranging from $98,000 to $112,000 CAD annually, performance bonuses, and comprehensive benefits.
• Prominent role contributing to the expansion of UNIQLO Canada’s E-commerce logistics.
• Opportunities for career development with potential progression into retail logistics responsibilities.
• Entrepreneurial work environment where impactful decisions are encouraged.
• Modern, accessible office location with convenient public transport links.

Additional Information

All openings are for actual vacancies in the organization. The salary offered reflects various factors like experience, education, skill set, and geographic location. The recruitment process may utilize automated tools to assist application assessments, though final hiring decisions are made by qualified personnel. UNIQLO Canada is an equal opportunity employer dedicated to diversity and non-discrimination. Applicants’ qualifications meeting the requirements will be contacted for further steps.