Manager, Account Management

Overview

Amwins Self-Funded is inviting applications for the role of Manager, Account Management based in Scottsdale, AZ. This position requires in-office presence with an option to work remotely up to two days per week after training. The role is integral to the growth and success of the organization, offering flexible schedules, competitive benefits, and a performance-driven bonus system.

Key Responsibilities

• Provide leadership and technical guidance to the Account Management team, ensuring high performance and alignment with company objectives.
• Mentor the Account Management Lead to develop advanced leadership capabilities.
• Oversee training programs to continuously improve team capabilities and performance.
• Manage administrative duties including recruiting, leave management, scheduling, performance assessments, and discipline.
• Analyze team workloads and staffing requirements to support organizational growth and succession plans.
• Build and maintain collaborative relationships with internal departments and external partners for smooth service delivery.
• Support sales teams via account management and post-sale assistance to optimize workflows and onboarding.
• Drive quality assurance initiatives by monitoring performance metrics and identifying areas for process improvements.
• Facilitate clear, confidential communication with leadership and team members regarding operational needs and challenges.
• Engage in personal and professional developmental activities as needed.

Skills and Attributes

• Strong organizational, multitasking, and teamwork skills.
• Excellent critical thinking and problem-solving abilities.
• Effective verbal and written communication skills.
• Adaptable to changing priorities within a fast-paced setting.
• Competence in prioritizing workload and adhering to deadlines.
• Positive mindset with commitment to confidentiality.
• Proficient in Microsoft Office suite including Word, Excel, and Outlook.

Qualifications and Experience

• Preferred 1 to 3 years of management or leadership experience.
• Bachelor's degree or comparable professional experience is highly favored but not mandatory.
• Experience in Group Benefits, Stop Loss, Ancillary, or Third-Party Administrator environments preferred.
• Background in account management or client service is advantageous.
• Arizona Life and Health license and Certified Self-Funded Specialist designation are preferred.

Employee Benefits and Culture

• Hybrid working environment with flexibility in scheduling.
• Comprehensive benefits including generous paid time off and paid holidays from the start.
• Collaborative workplace with emphasis on ongoing learning and development.
• Eligibility for an annual performance-based bonus program rewarding contributions to company goals.

Additional Information

This summary outlines the core duties and qualifications but is not exhaustive. Reasonable accommodations can be arranged for qualified individuals with disabilities to ensure they can fulfill essential job duties.