Manager - Design & Operations

Overview

The Manager - Design & Operations will lead and optimize the customer project experience from initiation through construction completion, ensuring outstanding quality and client satisfaction. This role encompasses accountability for diverse projects including new constructions, extensions, modifications, and restorations, while also managing client interactions and team leadership.

Key Responsibilities

• Drive a reliable and efficient project delivery process focused on enhancing customer experience and quality outcomes.
• Manage projects completely from client briefing stages to construction wrap-up.
• Maintain full ownership of assigned projects across various project types, including new buildings and restoration efforts.
• Oversee client communications and relationship management throughout project lifecycles.
• Represent the company in customer engagements to ensure smooth and transparent communication.
• Develop and present architectural design proposals to clients with attention to detail.
• Prepare architectural drawings, specifications, and PMHO deliverables such as floor plans, quotations, and structural coordination documents.
• Handle preparation and management of client agreements and contract-related paperwork.
• Lead, mentor, and train architects and interns daily, fostering a motivated and skilled team environment.
• Implement people management strategies including coaching and performance assessments.
• Champion initiatives aimed at increasing revenue, enhancing team effectiveness, and supporting professional development.
• Design and refine processes at city and central levels to boost productivity and scalability, enabling growth and handling complex projects.
• Introduce best practices to promote consistent, predictable, and efficient project execution.
• Collaborate with sales, relationship management, and operations teams for timely delivery of projects.
• Coordinate with city leadership, department heads, and stakeholders to fully understand and align with client needs and project goals.
• Perform quality control checks on design documentation to uphold standards.
• Review project schedules and monitor deliverable statuses of the team.
• Document detailed minutes of meetings for all client interactions.
• Ensure final project execution meets client expectations, adheres to quality benchmarks, and stays on schedule.