Manager, Infrastructure Management & Operations

About Durham Community Health Centre

Durham Community Health Centre (DCHC) is a registered charitable organization dedicated to delivering integrated, accessible, and equitable primary care, wellness services, and health education to members of the Durham community who face challenges to health and well-being. We serve priority groups such as Indigenous peoples, Black communities, 2SLGBTQI+ individuals, newcomers to Canada, seniors, and those without a family doctor. Our interprofessional team includes healthcare and administrative professionals who prioritize patient-centered care through integrated services.

Position Summary

The Manager, Infrastructure Management & Operations, reporting to the Chief Financial Officer, plays a key role in overseeing the organization's physical infrastructure, IT resources, and insurance needs. This full-time permanent role involves leadership of five custodians and one IT services coordinator, and oversight of third-party service providers. The position is based primarily in Oshawa with some flexibility to work at other DCHC sites.

Key Responsibilities

• Develop and execute operational strategies, plans, and policies aligned with organizational goals under CFO guidance.
• Manage annual and multiyear operating budgets, contributing to organizational budget planning.
• Provide leadership, coaching, and performance management to internal staff and external vendors.
• Ensure compliance with organizational policies, legislative requirements, and Health & Safety regulations.
• Oversee infrastructure planning, including capital projects, facilities utilization, maintenance, and safety.
• Manage IT infrastructure planning and operations focusing on digital transformation, cybersecurity, vendor management, and incident response.
• Lead insurance management efforts including policy renewals, broker negotiations, and compliance documentation.
• Collaborate across departments to assess and address infrastructure and IT needs.
• Support special projects and serve on organizational committees such as Health & Safety.

Required Qualifications and Skills

• A bachelor's degree in business administration, healthcare management, or equivalent experience.
• At least 5-7 years of experience managing operational functions such as facilities, IT, or corporate services.
• Preferred certifications include MBA, PMP, FMP, or CFM.
• Experience in healthcare, non-profit, or charitable sectors is highly desirable.
• Comprehensive knowledge of facilities management standards, insurance requirements, and legislative compliance.
• Strong leadership capabilities in people management, budgeting, project management, and change management.
• Proficiency with Microsoft Office Suite and related collaboration tools (Excel, PowerPoint, Word, Azure, Visio, Teams, SharePoint).
• Valid Ontario "G" driver’s license with access to a vehicle required.
• Ability to manage unionized and non-unionized teams, multitask projects, and perform autonomously under pressure.
• Excellent interpersonal, written, verbal, and conflict resolution skills.

Additional Information

• Full COVID-19 vaccination is mandatory, with accommodations for protected reasons.
• Satisfactory criminal reference checks including Vulnerable Sector Screening are required.
• DCHC promotes diversity and inclusion and welcomes applicants from equity-deserving groups.

Working hours are Monday to Friday, 35 hours per week. Salary ranges from $80,000 to $85,000, commensurate with qualifications and experience, plus group benefits and participation in HOOPP pension plan. The position involves leadership responsibility for multiple staff and oversight of third-party service providers to ensure seamless infrastructure and IT operations supporting organizational objectives.