Operations Executive

About the Role

We seek motivated and customer-oriented individuals to become part of our Customer Support team based in Noida. The selected candidates will assist customers by resolving their queries and ensuring smooth communication across multiple interaction channels.

Key Responsibilities

• Respond professionally and empathetically to customer inquiries via calls, chats, and emails.
• Accurately address customer issues within stipulated timeframes.
• Collaborate with internal departments to resolve problems and follow up to confirm closure.
• Escalate complex cases when necessary and monitor them until resolved.
• Maintain detailed records of customer interactions and update internal databases accordingly.
• Deliver exceptional customer experiences following company protocols and quality guidelines.

Requirements

• Proficient verbal and written communication skills in English.
• Strong interpersonal abilities and effective problem-solving skills.
• Customer-first attitude with patience in handling inquiries.
• Able to work efficiently in a dynamic, fast-paced environment.
• Availability to join immediately is preferred.
• Willingness to work rotational shifts and rotating weekly offs.
• Commitment to working six days per week onsite at the office in Noida.

Additional Information

Work Location: Noida Office (Work from Office)

Work Schedule: Rotational shifts with rotation of weekly offs; six days per week onsite work required.

Experience: Freshers are encouraged to apply.

Why Join Our Team?

• Opportunity to take high ownership responsibilities in a supportive learning environment.
• Gain exposure to customer operations and service processes.
• Potential for rapid growth and career advancement within the organization.

Compensation

The monthly salary ranges from INR 25,000 to 30,000.