Outreach Specialist (Temporary)

About Arine

Arine (pronounced uh-reen) denotes "light" in Basque and represents a company focused on innovating medication management to enhance economic and health outcomes. Based in San Francisco, Arine is a fast-growing healthcare technology and clinical services firm dedicated to delivering the safest, most effective treatments tailored to individual patient needs through advanced software solutions incorporating data science, machine learning, and AI. The company targets the significant impact of incorrect medications on US healthcare costs and patient harm, developing patient-centered care plans at scale for improved clinical results and cost savings.

Arine values a collaborative culture driven by its mission, evidenced by its rapid growth and partnerships serving over 45 million members, recognized on the Inc. 5000 list twice. The company aims to transform non-optimized medication therapies responsible for substantial mortality and financial burdens annually.

Role Overview

As an Outreach Specialist within Arine's Clinical Care team, you will play a key role in improving patient health outcomes by using Arine's platform to facilitate clinical services and medication management. Reporting to a Clinical Support and Pharmacist Team Lead, this temporary position through December 2026 focuses on conducting high-volume outbound pharmacy calls to resolve or escalate medication-related issues.

Key Responsibilities

• Make between 75 to 100 outbound calls per day to pharmacies to represent Arine’s services and support patient health plans.
• Identify issues requiring follow-up or pharmacist escalation and document them appropriately.
• Gather provider contact and patient information necessary to facilitate clinical interventions.
• Maintain meticulous records in Arine’s software platform.
• Participate actively in team and process improvement meetings to enhance workflow efficiency.
• Complete other related projects as assigned.

Candidate Profile and Requirements

• Minimum six months of experience in a fast-paced healthcare call center environment with familiarity of medical terminology and medication names.
• Ability to handle inquiries and resistance from pharmacy staff and escalate when necessary.
• Strong critical thinking skills, especially with navigating phone IVR systems.
• Excellent prioritization, written and verbal communication skills.
• Understanding of patient health information privacy regulations and responsibility.
• Comfort with repetitive, metrics-driven work that tracks outcomes and quality.
• High reliability, accountability, attention to detail, and commitment to accurate documentation.
• Proficiency with Google Workspace, Mac OS, and collaboration/contact center software like Slack and Five9; ability to operate multiple browser-based systems and basic troubleshooting skills.
• Willingness to learn new technologies and clinical platforms.
• Ability to work well both independently and collaboratively, open to feedback and continuous improvement.
• Capacity to work 40 hours weekly within company hours: Monday through Friday, 6 AM to 6 PM Pacific Time with up to two rotating Saturdays per month.

Preferred Qualifications

• Experience using auto-dialer systems.

Remote Work Setup

• Must maintain a private workspace ensuring confidentiality.
• Reliable internet with sufficient bandwidth for uninterrupted video and voice calls.
• Willingness to attend several on-site meetings annually including interview and onboarding sessions.

Compensation and Perks

This role offers an hourly rate ranging from $17 to $20, depending on experience, level, and location. Arine provides an engaging environment offering growth opportunities through mentorship from clinicians, engineers, and health entrepreneurs.

Additional Information

• Employment subject to passing a background check.
• Applicants must reside in and be legally authorized to work in the United States.
• All employees participate in Arine’s Information Security Management Program, adhere to HIPAA guidelines, and undergo periodic training to maintain secure work practices.
• Arine is an equal opportunity employer committed to a diverse and inclusive workplace without discrimination.
• Official communications originate only from @arine.io addresses or authorized platforms to protect privacy and avoid fraud.
• Recruitment agencies are not to submit unsolicited resumes; such submissions become company property with no fee payable upon hire.