Parts Manager

Job Overview

Harper Volkswagen in Knoxville, TN, a well-established franchise with over 40 years of operation, is seeking a Parts Manager to lead their parts department following the retirement of the previous manager. This is a key leadership position responsible for managing the department's profit and loss, inventory, and team, reporting directly to the General Manager. The store has a strong wholesale presence, minimal obsolescence, and a highly experienced staff. Factory training will be provided through the Volkswagen Academy.

Compensation and Benefits

• Base salary ranging from $75,000 to $100,000+, plus incentives tied to fixed operations gross profit and expenses.
• Medical, Dental, and Vision insurance coverage.
• 401(k) retirement plan.
• Short and Long Term Disability insurance.
• Life insurance paid by the employer.
• Paid holidays, vacation, sick time, and birthdays.
• Paid training opportunities.
• Potential for career growth within the organization.
• Workweek excludes Sundays to support a healthy work-life balance.

Primary Responsibilities

• Manage inventory investment to meet turnover targets, minimize obsolescence, and maintain adequate stock levels for service efficiency.
• Develop and implement pricing strategies across retail, wholesale, and internal channels to optimize gross profit and sustain customer loyalty.
• Maintain disciplined stock ordering practices to limit emergency and special orders.
• Expand the wholesale parts business by fostering relationships with independent repair shops and body shops.
• Oversee warranty returns, core parts handling, and recover factory credits using appropriate tagging and procedures.
• Conduct monthly accounting reconciliations, cycle counts, and coordinate annual physical inventories.
• Lead, train, and hold accountable the parts team supporting both service departments and external customers.

Qualifications and Requirements

• At least two years of management experience in a franchise dealership parts department; Volkswagen or import brand familiarity preferred but not required.
• Proficiency with Dealer Management Systems (DMS), preferably DealerTrack, and electronic parts catalogs.
• Demonstrated track record of improving inventory turns, reducing obsolescence, and growing wholesale business, supported by quantifiable data.
• Valid driver's license with a clean motor vehicle record.

About Harper Volkswagen

Since 1981, the Harper name has symbolized quality in automobile sales and service in Knoxville, expanding to multiple dealerships and franchises, including a certified collision center. The company values customer satisfaction, reflected in highly skilled staff, modern facilities, and multiple awards. Harper is an equal opportunity employer committed to diversity and prohibits discrimination or harassment based on legally protected characteristics.