Patient Navigator

About Spring Fertility

Spring Fertility is a visionary team comprised of top physicians and scientists from leading research hospitals and fertility centers nationwide. We are rapidly expanding as one of the country's fastest-growing fertility practices, grounded in both clinical excellence and innovation. Our approach is highly patient-focused, delivering compassionate, personalized care that acknowledges the uniqueness of every fertility journey. We are dedicated to supporting patients in achieving their family-building goals and ensuring equitable access to family creation opportunities.

Why Join Us?

We are a mission-driven organization that seeks motivated professionals who thrive on innovation and making meaningful impacts. At Spring Fertility, we foster a culture of collaboration, positivity, and joy in our work while aiming for clinical excellence. As we grow swiftly, we remain committed to the development and well-being of our team members, guided by optimism, compassion, and teamwork.

Role Summary

The Patient Navigator partners closely with our Care and Nursing Teams to support patients throughout their family-building treatments. This role simplifies complex and often overwhelming processes, ensuring patients have the confidence and information needed for successful treatment cycles. The Navigator helps facilitate a smooth transition to nursing care for cycle monitoring and management.

Key Responsibilities

• Create detailed patient journey maps and treatment calendars tailored to individual treatment plans.
• Coordinate, monitor, and document completion of recommended tests and diagnostic procedures.
• Build trusting relationships and positive rapport with new patients from the outset.
• Communicate complex medical concepts in understandable, patient-friendly terms.
• Track patient adherence and readiness for treatments, ensuring compliance with protocols.
• Manage appointment scheduling to support seamless patient care coordination.

Qualifications and Requirements

• Bachelor's degree required.
• A strong passion for reproductive healthcare and patient advocacy.
• Excellent verbal and written communication skills essential.

Employment Details

This opportunity is a full-time, non-exempt, onsite position based in Oakland, CA, requiring flexibility for early shifts, rotational weekends, and holidays.

Compensation

Starting hourly pay ranges from $26 to $30, determined by relevant experience, skills, and educational credentials.

Employee Benefits

Your Well-Being:

• Comprehensive medical, dental, and vision insurance plans.
• Paid time off for rest and personal needs.
• Access to mental health support through BetterHelp therapy sessions.
• Commuter benefits along with discounts on home, auto, and pet insurance.

Your Future:

• 401(k) retirement plan with up to 4% company match.
• Generous fertility and parental leave policies.
• Opportunities for career advancement within a rapidly growing company.
• Employer-paid life and disability insurance coverage.
• Note: Temporary and contract positions may have limited benefit eligibility.

Inclusivity Statement

At Spring Fertility, we believe all individuals should have the opportunity to create families regardless of gender, sexual orientation, race, ethnicity, or religion, and we actively promote diversity within our workforce. We are an equal opportunity employer committed to providing a safe, inclusive environment and invite applicants from all backgrounds and abilities to apply.

Accessibility

If you require any reasonable accommodations during the application or interview process or to perform essential job functions, please contact us to discuss your needs.