Project Manager - SD-WAN Program Delivery

About The Role

We are looking for an experienced Program Manager to lead and supervise the implementation of complex SD-Branch projects. This role will act as the key contact responsible for managing the full lifecycle of SD-WAN projects—from initial planning through to operational handover.

Key Responsibilities

• Lead multiple SD-WAN deployment programs to ensure timely, budget-compliant, and within-scope delivery.
• Act as primary liaison among clients, internal engineering and security teams, and leadership, providing regular status reports on project milestones, risks, and progress.
• Develop comprehensive program plans including technical requirements, resource allocation, risk mitigation, and rollout scheduling.
• Apply extensive security knowledge to integrate advanced firewalls (Fortigate or Cisco) within the SD-WAN framework, ensuring adherence to security protocols.
• Identify, track, and resolve risks and technical issues proactively, escalating critical matters as necessary.
• Collaborate with vendors such as Cisco, Fortinet, VMware, carriers, and internal teams for smooth project implementation.
• Ensure delivered solutions meet technical, security, and performance expectations, overseeing documentation and handoff procedures.

Key Deliverables

• Engagement and communication with customers.
• Hosting project kickoff meetings or calls with clients.
• Addressing and resolving customer dependencies promptly.
• Sharing detailed project plans with stakeholders.
• End-to-end monitoring and tracking of project delivery milestones.
• Providing timely project updates and status reports to clients.
• Tracking project stages to ensure schedule adherence.
• Managing follow ups, escalations, and resolving constraints swiftly.
• Ensuring delivery of third-party media and bandwidth.
• Integrating and testing customer premises equipment (CPE).
• Scheduling planned activities in coordination with customers.
• Facilitating faster deployment to maximize revenue generation.

Required Skills

• Strong grasp of project management principles and methodologies.
• Excellent relationship-building with customers and cross-functional teams.
• Clear and effective verbal and written communication.
• Understanding of network products and services.
• Proficient planning and execution abilities.
• Positive, problem-solving attitude with quick analytical thinking.
• Process-driven mindset with detail orientation.
• Outcome-focused approach.

Qualifications & Experience

• Minimum 8 years of progressive experience managing IT/Network infrastructure programs.
• Deep technical expertise in Routing & Switching (BGP, OSPF, MPLS) and Network Security.
• Hands-on configuration, deployment, and troubleshooting experience with Fortigate or Cisco firewalls.
• Proven track record managing large-scale SD-WAN rollouts (Cisco Viptela, VMware SD-WAN, Fortinet Secure SD-WAN, Silver Peak).
• Familiarity with program management methods (Agile, Waterfall, Hybrid) and tools like Jira, MS Project, Smartsheet.
• Strong budgeting skills managing multi-million-dollar programs.
• Excellent client communication capabilities.
• Preferred certifications: PMP, PgMP, PMI-ACP.
• 6–10 years of project execution experience in Telecom/ISP sector.
• Solid understanding of telecom technologies, products, and services.
• Technical diploma or preferably B.E/B.Tech degree.
• Successful completion of company hiring process.