Recreation Receptionist

Job Overview

We are seeking motivated and dynamic female professionals specializing in recreation to advance their careers at Al Ain Rotana, located in Al Ain, Abu Dhabi Emirate.

Key Responsibilities

• Manage reservations, payments, and monitoring processes for pool, beach, and recreation amenities efficiently.
• Create a welcoming environment that ensures friendly interactions with guests.
• Distribute and collect locker keys and towels before and after usage.
• Promote various activities, classes, and services offered in the club to guests and members.
• Accurately post charges incurred by guests and members using Micros system and perform appropriate accounting procedures.
• Support Fitness Instructors by ensuring safety guidelines and regulations are observed by all members and guests.
• Conduct regular checks to maintain cleanliness and order in locker rooms and facility areas.
• Maintain a tidy reception area, ensuring availability of towels, newspapers, magazines, and promotional materials.
• Boost sales by utilizing detailed product and pricing knowledge related to the club’s facilities and services.

Qualifications and Skills

• Diploma or degree in hospitality is preferred, accompanied by hotel industry experience.
• Strong written and spoken English communication skills are essential.
• Interpersonal skills must be well-developed to enhance guest interactions and team collaboration.
• Computer literacy is advantageous.

Personal Attributes and Competencies

• Customer-focused approach with excellent guest service aptitude.
• Ability to effectively resolve complaints with a positive and approachable demeanor.
• Capable of thriving under pressure in a fast-moving environment.
• Excellent teamwork skills and openness to working with a diverse, multicultural group of colleagues and guests.
• Competencies include understanding the job, teamwork, accountability, respecting diversity, adaptability, and customer focus.