Remote Appointment Scheduler

About Us

Timeline Optimization Group assists job seekers by revealing promising opportunities before they become widely available. We do not function as a staffing agency and do not directly hire for positions; we identify and confirm openings directly from employers.

Lawrence Hall, established in 1865, is a nonprofit, community-focused human services organization committed to healing individuals and families affected by trauma. We offer critical programs including foster care, mental health support, and special education, empowering youth to overcome challenges and succeed. This position is essential to helping us fulfill our mission.

Job Overview

We are looking for an organized and committed Remote Appointment Scheduler to join Lawrence Hall’s administrative team full-time. This remote role acts as a vital connection point between children, youth, families, and our services, serving as the initial contact for many clients and ensuring appointment scheduling is smooth and supportive.

Responsibilities

• Schedule, reschedule, and cancel appointments efficiently across various services and clinicians.
• Manage and coordinate multiple calendars to optimize availability.
• Communicate with clients kindly, professionally, and promptly via phone and email.
• Maintain accurate and confidential records of client appointments within the database.
• Send timely reminders and follow-ups to clients regarding appointments.
• Collaborate with internal teams to ensure smooth coordination of care and service delivery.
• Serve as the initial contact point, responding to inquiries and directing clients appropriately.
• Maintain strict confidentiality standards concerning client information.

Required Qualifications

• Demonstrated experience in administrative, scheduling, or client support roles.
• Excellent organizational and prioritization skills with effective time management.
• Strong verbal and written communication capabilities with a compassionate and professional phone manner.
• Proficiency using computers and scheduling software, including Microsoft Office Suite.
• Ability to work independently and proactively in a fully remote environment.
• Exceptional attention to detail with a strong focus on accuracy.
• Deep understanding of confidentiality principles when managing sensitive data.
• Experience in nonprofit, healthcare, or social services sectors is a strong advantage.

Perks and Benefits

• Chance to contribute meaningfully to a mission-driven organization aiding vulnerable children and families.
• Competitive hourly pay ranging from $20 to $25 USD.
• Comprehensive benefits package.
• Supportive and collaborative team environment.
• Full remote work flexibility and convenience.

Location

San Francisco (remote role)