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- Esperienza
- Qualsiasi
- Stipendio
- USD 5,100 – USD 6,000 / month
- Aperture
- 1
- Pubblicato
- 1 mese fa
- Modalità di lavoro
- Lavoro da casa
- Requisiti di ammissibilità
- Applicants with prior IT support experience are preferred. The role is suited to candidates who can work independently in a remote setup and handle technical support tasks effectively.
- Riprendere
- È necessario candidarsi
Descrizione del lavoro
Role Overview
The Remote IT Support Assistant serves as a first point of contact for users who need help with technical problems. This position focuses on resolving hardware and software issues, supporting day-to-day system operations, and delivering prompt assistance from a remote setting.
What You’ll Do
- Respond to users who need help with technical support requests.
- Diagnose and resolve issues related to software and hardware.
- Keep support records and documentation up to date.
- Help process requests for system and account access.
- Pass more complex technical problems to the appropriate team.
- Work to close support tickets within a timely manner.
What We’re Looking For
- Previous experience in IT support is preferred.
- Ability to investigate and solve technical issues effectively.
- Strong customer-facing communication and service skills.
- Comfort using ticketing platforms for support workflows.
- Capability to work independently in a remote environment.
Compensation & Benefits
This role offers monthly pay of $5,100 to $6,000. Additional benefits include a fully remote work setup, paid technical training, support for professional growth, and opportunities to advance your career.
Competenze
Stili di lavoro che stanno cercando
Remote communication