Reservations Agent - Fully Flexible

About the Role

Join the award-winning 5-Star Lyrath Estate Hotel in Kilkenny as an Experienced Reservations Agent. Reporting directly to the Revenue Manager, you'll play a key role in optimizing hotel revenue and ensuring guest satisfaction by managing and processing bookings efficiently. The position requires full flexibility for shifts including mornings, evenings, weekends, and public holidays, making it unsuitable for candidates seeking summer-only roles or students.

Main Duties

• Promptly and professionally handle all reservation inquiries, ensuring timely responses.
• Maintain thorough knowledge of the department's goals, hotel facilities, and services.
• Drive revenue by maximizing occupancy and room rates through effective reservations management.
• Coordinate with reception to resolve guest billing issues.
• Manage telephone, email, and online booking requests professionally and efficiently.
• Upsell hotel rooms, services, and packages to increase sales.
• Accurately input and maintain guest bookings in the reservation system.
• Respond courteously to guest queries and requests in a timely manner.
• Collaborate with front office, sales, and housekeeping teams to ensure smooth guest experiences.
• Maintain detailed knowledge of room categories, hotel packages, facilities, and local attractions.
• Support group and corporate bookings when required.
• Adhere to departmental policies and procedures to uphold high service standards.

Candidate Profile

• Previous experience in a reservations role is essential.
• Experience with Hotsoft software is beneficial but not mandatory; training is provided.
• A positive attitude and passion for hospitality and guest service are required.
• Proven customer-facing experience and strong communication skills, both verbal and written.
• High proficiency with computer systems.
• Ability to thrive in a busy, team-oriented environment.

Benefits

• Complimentary meals during shifts.
• Free onsite car parking.
• Discounted employee accommodation rates.
• Special friends and family discount rates.
• Reduced prices on hotel dining and spa treatments.
• Employee referral incentives.
• Christmas savings scheme.
• Support through an educational assistance program.