Restaurant Manager - Rivaaj

About Rivaaj Restaurant

Rivaaj offers Indian heritage cuisine, drawing inspiration from centuries-old regional traditions. The dishes combine timeless Indian flavors with globally inspired spices to present a refined culinary experience. This Michelin-selected restaurant invites guests on an exquisite journey through India’s diverse culinary culture.

Job Role Overview

This role involves overseeing daily restaurant operations, assisting in menu planning, upholding sanitation standards, and supporting servers and hosts during busy meal times. The manager is responsible for enhancing both guest and employee satisfaction while optimizing the restaurant’s financial performance. Identifying and addressing training needs is essential to achieving these objectives.

Education and Experience Requirements

• High school diploma or GED with a minimum of four years’ experience in food and beverage, culinary arts, or related fields;
• OR a two-year degree from an accredited institution in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or similar fields, coupled with at least two years’ relevant experience;
• Experience in a 5-Star luxury hotel setting is required.

Core Responsibilities

• Manage and supervise all daily operations, including understanding employee roles sufficiently to cover their duties when absent;
• Maintain restaurant, bar/lounge, and room service sanitation and service standards;
• Ensure adequate staffing to meet guest service requirements, operational efficiency, and financial goals;
• Lead the food and beverage team by motivating, coaching, and fostering cooperation and mutual respect;
• Serve as a role model demonstrating integrity, sound decision-making, and professionalism;
• Identify team development opportunities and provide mentoring and training accordingly;
• Plan and prioritize departmental goals for maximum efficiency and effectiveness;
• Enforce compliance with all food and beverage policies, applicable laws, and health standards, including liquor laws and alcohol service regulations;
• Maintain open and collaborative relationships among employees and provide clear guidelines and expectations;
• Drive exceptional customer service by exceeding guest expectations, managing feedback, and continuously enhancing service delivery;
• Handle guest complaints promptly and effectively to ensure satisfaction and retention;
• Conduct informal meetings with guests during or after meals to obtain quality and service feedback;
• Oversee human resource functions including setting performance standards, monitoring staff performance, and ensuring fair and equitable treatment of employees;
• Develop and implement ongoing employee training to enhance guest service knowledge and retention strategies;
• Promote an open-door policy to gather employee feedback and address concerns;
• Recognize and reward employee achievements to foster motivation;
• Assist servers and hosts during peak periods as needed and supervise daily shifts in the absence of the Assistant Restaurant Manager;
• Manage departmental financial aspects such as purchasing and invoice payments;
• Communicate effectively with supervisors, coworkers, and subordinates through various channels;
• Analyze operational data to resolve problems and select optimal solutions;
• Ensure high-quality food presentation and product standards are consistently met.

Commitment to Diversity

At Marriott International and the St. Regis brand, inclusion and equal opportunity are fundamental values. All backgrounds and experiences are valued and nurtured to create an empowered and diverse workforce without discrimination.

About St. Regis Hotels & Resorts

St. Regis Hotels & Resorts combine timeless elegance with contemporary luxury across more than 50 locations worldwide. Since its inception in New York City in the early 1900s, St. Regis has upheld its reputation for bespoke, anticipatory service, signature Butler Service, and refined hospitality. Joining St. Regis means becoming part of a global team dedicated to excellence and personal growth.