Senior Executive/ Executive, Programme Operations & Client Services

Role Overview

This role is a vital contributor within the Programme Operations and Client Services team at the National University of Singapore's Institute of Systems Science (NUS-ISS). You will support efficient daily operation of postgraduate and executive education courses for a diverse set of students including local, international, and corporate learners.

Key Responsibilities

• Manage the complete application process: from receipt, assessment (including interviews and tests), offer issuance and acceptance, through enrolment and student onboarding/orientation to ensure smooth programme starts.
• Coordinate student enrolment logistics such as registration, scheduling, and database maintenance.
• Assist with exam administration including scheduling, logistics, invigilation coordination, and handling results collation and publication.
• Act as the primary contact for student inquiries and feedback, delivering attentive responses and suggesting enhancements to improve the learning journey.
• Lead or help organize important student events such as commencements and engagement activities.
• Work collaboratively with academic and administrative teams to improve service quality and operational efficiency.
• Analyze data and prepare comprehensive reports for internal and external use to inform decisions and monitor programme success.
• Provide secretarial and administrative backup for meetings, accreditation processes, and report creation.
• Drive and participate in special projects aiming to improve programme operations and overall student service experience.

Candidate Profile

• A Bachelor's degree complemented with at least three years of relevant experience in programme operations and customer service, ideally within an educational setting.
• Exceptional organizational skills, meticulous attention to detail, strong planning abilities, and a customer-centered approach.
• Excellent communication and interpersonal skills with an ability to work effectively within teams.
• Strong multitasking capacity with good follow-up discipline especially under tight deadlines.
• Proficient with Microsoft Office tools, particularly MS Excel.
• Self-motivated, resourceful, and a cooperative team player.