Senior Logistics and Operations Associate

About the Role at Starface

Starface is looking for a Senior Logistics and Operations Associate to manage critical aspects of our logistics and operational activities. Reporting directly to the Director of Operations & Logistics, the chosen candidate will oversee key operational workflows including outbound logistics, retailer order fulfillment, and distribution center management to ensure smooth product movement from third-party warehouses to customers and retail outlets.

The ideal candidate is hands-on, proactive, inquisitive, and assumes full responsibility for operational tasks. They thrive on resolving operational challenges, discovering root causes, fostering strong relationships both internally and externally, and continually refining operational processes.

We operate on values such as fun, care, ambition, curiosity, and progressiveness. If you bring a background in operations and logistics within the CPG sector and resonate with these principles, we encourage you to apply.

Key Responsibilities

• Act as the main contact for distribution center partners, focusing on outbound shipments to retailers
• Guarantee timely fulfillment of orders across assigned retail partners and sales channels with excellent service quality
• Coordinate with Finance to confirm compliance with inventory, warehouse, fulfillment, and transportation procedures and costs
• Travel twice annually to participate in physical inventory audits at distribution centers
• Maintain and update SOPs, vendor guidelines, routing guides, and other operational documents
• Assist in enhancing operational best practices, tools, and processes within outbound logistics
• Analyze operational data to spot trends, evaluate performance, and support KPI tracking, including retailer chargebacks and claims
• Drive continuous process improvements at 3PL warehouses to boost efficiency, reduce expenses, and enhance delivery punctuality
• Collaborate across departments to optimize processes and operational outcomes
• Participate in user acceptance testing for system updates and improvements
• Gain knowledge of inbound logistics and provide backup support as needed
• Manage retailer chargebacks including reviewing disputes, identifying root causes, resolving discrepancies internally, and helping prevent recurrence
• Examine shipping and transaction data to verify claims and identify improvement opportunities
• Maintain documentation that supports consistent operations while strengthening relationships with retailers and vendors

Candidate Profile

• Minimum of 4 years’ experience in supply chain, logistics, operations, or fulfillment within the CPG industry, covering ecommerce and/or brick-and-mortar retail
• Hands-on experience with 3PL warehouses, distribution centers, and B2B order management
• Strong knowledge of supply chain operations including inventory control, warehouse functions, freight logistics, and retailer fulfillment
• Familiarity with ERP systems (NetSuite advantageous), warehouse management platforms, and advanced Excel capabilities
• Data-oriented, comfortable with analyzing operational metrics to identify patterns, troubleshoot issues, and enhance processes
• Self-motivated, accountable, and able to independently manage priorities in a dynamic, fully remote work environment
• Skilled at issue analysis, root cause identification, and deploying effective preventative solutions
• Excellent communication skills and experience fostering strong partnerships with internal teams, retailers, warehouses, and external collaborators
• Aptitude for thriving in fast-evolving environments with shifting priorities
• Motivated to advance career in operations with increasing leadership responsibilities
• Willing and able to travel up to 20% for activities including inventory counts, team meetings, and special projects

Salary and Benefits

• Annual base salary ranging from $75,000 to $90,000, dependent on experience, plus eligibility for bonuses
• Comprehensive health care options
• 401(k) plan with a 5% employer match
• Four weeks of vacation annually plus up to 20 paid holidays
• Twelve weeks of fully paid parental leave
• Five days of pet-ernity leave for pet adoption
• Home office and internet expense stipend
• Annual stipend for professional learning and development
• Flexible Fridays and Summer Fridays programs
• Fully remote working arrangement
• Additional benefits and perks

Equal Opportunity Statement

Starface firmly embraces equal employment opportunities, supporting inclusivity across race, color, ethnicity, ancestry, religion, gender, nationality, sexual orientation, age, citizenship, marital status, disability, veteran status, and more. We are dedicated to fostering a respectful work environment and equitable access to resources and rewards for all team members.