Supervisor, Administration

About the Role

At First Quantum, we foster a culture known as the “First Quantum Way,” encouraging independent thinking, boldness, and creativity to overcome challenges and achieve exceptional results. The Clubhouse Administration Supervisor plays a critical role in overseeing every administrative, operational, and financial aspect of the clubhouse restaurant to ensure smooth functioning and superior customer satisfaction.

Key Responsibilities

• Handle daily administrative duties including staff scheduling, payroll processing, record upkeep, and monitoring inventory paperwork.
• Guarantee compliance with health, safety, and labor regulations.
• Manage reservations, event bookings, and respond efficiently to customer queries.
• Prepare operational reports, manage budgets, and forecast financial outcomes.
• Oversee the membership portfolio and follow up on subscription payments.
• Track and control expenses, optimize costs, and analyze financial statements to suggest improvements.
• Manage stock control, streamline ordering procedures to maintain cost effectiveness.
• Ensure precise cash management, point-of-sale reconciliations, and banking processes.
• Support monthly financial and inventory reporting with accuracy and timeliness.
• Lead, train, and supervise administrative and support team members to achieve high performance.
• Develop staff rosters, manage leave, and handle performance issues.
• Conduct regular training to boost operational efficiency and enhance service quality.
• Promote a positive, cooperative work atmosphere.
• Maintain seamless upkeep and operation of all clubhouse facilities and equipment.
• Monitor service quality, ensure guest satisfaction, and address complaints promptly.
• Collaborate with culinary and service teams to uphold high food and beverage standards.
• Assist in organizing events, functions, and special activities.
• Build strong relationships with customers, members, and stakeholders, addressing feedback and implementing continuous improvements.
• Maintain high guest satisfaction and foster loyalty.
• Supervise compliance with health, safety, hygiene, and maintenance regulations.
• Ensure adherence to organizational policies and quality control protocols.

Qualifications and Experience

• Bachelor’s degree in Hospitality Management, Business Administration, or a related discipline.
• 3 to 5 years experience in food & beverage or hospitality administration roles.
• Comprehensive knowledge of financial processes, budgeting, and inventory management.
• Strong leadership, organizational, and communication skills.
• Competence in POS systems, inventory software, and Microsoft Office applications.
• Familiarity with health, safety, and regulatory compliance requirements.

Behavioral Traits

• Dedicated and hard-working professional.
• Highly organized and methodical approach.
• Punctual and time-aware.
• Effective team collaborator.
• Adaptability to work evenings, weekends, and holiday shifts as business needs dictate.

Operational Skills

• Leadership and team management capabilities.
• Financial insight and budgeting acumen.
• Strong customer service focus.
• Detail-oriented with multitasking ability.
• Problem-solving skills and effective time management.
• Ability to perform well under pressure.