Account Manager

About the Company

SPRL BOUDIAF - HAOT operates from Pepinster, Belgium, serving local and regional markets with a commitment to building lasting client relationships through dependable service and high-quality standards. The company fosters a collaborative environment across departments, emphasizing professionalism, accountability, and practical problem-solving, while providing opportunities for professional growth within a stable and structured setup.

Role Overview

This full-time, on-site position based in Ludhiana centers on managing client accounts by serving as the principal liaison to ensure exceptional customer satisfaction. Responsibilities include gaining a deep understanding of client needs, coordinating internal resources to meet service expectations, monitoring account progress, promptly resolving issues or escalations, and preparing periodic performance reports.

The role also entails overseeing payment follow-ups, assisting with contract renewals, identifying avenues for account growth, maintaining precise records, attending meetings, and contributing to ongoing improvements in account management practices.

Qualifications and Skills

• Proven experience in managing client relationships, addressing inquiries, and delivering consistent, professional support.
• Excellent organizational and time-management capabilities to juggle multiple accounts and deadlines effectively.
• Strong communication and interpersonal skills for smooth cooperation with both clients and internal teams.
• Basic familiarity with office productivity software such as spreadsheets, presentations, and CRM tools for documentation and reporting.
• Previous experience in account management, sales support, or customer service is highly valuable.
• Ability to work on-site in Ludhiana, demonstrating a proactive, detail-oriented, and solution-driven approach.
• Educational background in Business, Commerce, Management, or related fields is preferable.