Account Manager

About SixValues

SixValues is dedicated to delivering mood-enhancing experiences. As a dynamic player in the B2B betting and gaming technology sector, we innovate with player-centric solutions to revolutionize the industry.

Role Overview

We are seeking an Account Manager based in Cyprus to foster strong connections with our VIP players, maintaining their loyalty and satisfaction through personalized services.

Key Responsibilities

• Establishing and nurturing relationships with VIP players, serving as their primary point of contact to ensure they feel appreciated and receive customized experiences.
• Designing memorable offers and high-level service to guarantee VIPs receive premium treatment consistently.
• Engaging proactively in meaningful communication via phone, chat, and email to act as the trusted liaison between players and our brand.
• Monitoring player activities to anticipate needs and provide timely solutions that sustain engagement.
• Developing and executing VIP loyalty initiatives and personalized retention tactics to encourage continued player loyalty.
• Collaborating with internal departments such as finance, marketing, and customer service to enhance the VIP player experience.
• Ensuring adherence to responsible gaming standards and compliance with regulatory requirements to promote safe gaming practices.

Candidate Profile

• Exceptional communication and interpersonal abilities to build trust and efficiently manage VIP inquiries.
• Experience within the iGaming sector, with insight into VIP players' expectations preferred.
• Customer-centric mindset with a passion for delivering outstanding player experiences.
• Strong analytical skills to interpret player data and spot trends useful for crafting engagement strategies.
• Excellent problem-solving capabilities enabling diplomatic and swift resolution of issues.
• Highly organized and proactive, capable of managing several VIP accounts while anticipating client needs.

Additional Details

• Shift pattern includes five working days per week with two night shifts.
• Reporting directly to the VIP Performance Manager.
• Interview process consists of a Talent Acquisition interview, followed by a practical video interview including a test, and a final interview.

Why Join Us

At SixValues, our mission is to positively impact people's moods through exceptional experiences. We aim to be a fast-paced, effective tech services firm who values teamwork, a drive to succeed, and a culture embracing fast failures and high motivation. As a scale-up, we partner with multiple tech and gaming companies, emphasizing a free market ethos and welcoming the most talented, dedicated professionals to join our team.