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仕事内容
Company Overview
Founded in 2004 in San Diego by visionary engineer Fred Luddy, ServiceNow has evolved into a global leader in AI-powered cloud technology. Serving over 8,100 customers including 85% of the Fortune 500®, ServiceNow connects people, systems, and processes through an intelligent platform designed to improve work efficiency worldwide.
Role Overview
As a vital part of the Solution Consulting team, you will play a key role in supporting sales efforts for products focused on Employee Experience, Customer Workflow, and ITX. Partnering closely with Sales, Product Management, and executive leadership, your hands-on expertise will drive both solution development and strategic positioning throughout the sales lifecycle.
Key Responsibilities
- Serve as a technical advisor and domain expert supporting client-facing sales teams.
- Conduct discovery workshops to identify customer challenges and deliver tailored product demonstrations that align solutions with client needs.
- Address technical and product-related inquiries from customers, channel partners, and colleagues.
- Relay customer feedback to product teams to suggest enhancements that increase solution value.
- Collaborate with fellow Solution Consultants to share best practices and reusable resources, improving team effectiveness.
- Maintain awareness of competitive products and market trends.
- Assist in marketing initiatives such as executive briefings, conferences, user groups, and trade shows.
Qualifications
- Over 7 years of experience in pre-sales solution consulting or sales engineering roles.
- Direct experience or strong proficiency with the ServiceNow platform or similar cloud-based software.
- Familiarity with integrating AI technologies into workflows, decision-making, and problem-solving processes.
- Proven ability to collaborate with product management, marketing teams, partners, and service teams.
- Experience managing sales territories including pipeline development and working with sales teams to achieve objectives.
- Willingness to travel as required.
Additional Information
ServiceNow embraces a flexible approach to work, assigning employees to flexible, remote, or office-required work personas based on job requirements and location. Eligibility for each persona may be verified using third-party services to confirm proximity to offices.
As an equal opportunity employer, ServiceNow values diversity and inclusion, ensuring all qualified applicants receive fair consideration without discrimination. Reasonable accommodations are available for applicants requiring assistance during the recruitment process.
Employment for roles involving access to regulated technology is subject to export control approval in compliance with relevant laws and regulations.