Assistant Head Butler

About FAENA and the Role

The FAENA Movement embodies a cultural journey enriched by art and community, inspired by Southern traditions and visionary design. Now expanding into Saudi Arabia with FAENA The Red Sea, we aim to craft extraordinary, luxurious experiences beyond the typical hotel stay. We invite motivated and creative individuals to join us in shaping this unique vision.

Role Overview

We are searching for a dedicated Assistant Head Butler to become a vital part of our Guest Experience team. This role supports the Head Butler by managing the daily functions of the Butler team, ensuring every villa guest receives bespoke and flawless luxury service consistent with Forbes Five-Star expectations. The position requires expert coordination across departments and leadership in delivering exceptional hospitality.

Core Responsibilities

• Assist the Head Butler in overseeing and coordinating the Butler team’s daily work.
• Guarantee every villa guest experiences highly tailored, exceptional service throughout their stay.
• Maintain and uphold impeccable luxury service standards in all butler duties.
• Manage guest preferences and personalized requests with precision and care.
• Collaborate seamlessly with Front Office, Housekeeping, Culinary, Spa, Concierge, and Engineering departments.
• Ensure flawless guest arrival, in-villa experience, and departure procedures.
• Oversee villa readiness, including turndown services and in-room amenities, to ensure pristine presentation.
• Address guest concerns discreetly and professionally, executing effective service recovery where needed.
• Provide coaching and mentorship to the Butler team, fostering skill development aligned with Forbes Five-Star standards.
• Maintain accurate guest profiles to enhance personalized interactions in future visits.
• Perform quality inspections of villas prior to guest arrival to guarantee standards.
• Support operational planning including scheduling and task delegation within the Butler team.
• Facilitate special events, VIP arrivals, and tailor bespoke in-villa experiences.
• Continuously monitor and seek ways to elevate the luxury guest experience.
• Act as the main contact point during the Head Butler’s absence, upholding utmost professionalism and confidentiality.

Qualifications and Experience

• Diploma or Bachelor's degree in Hospitality Management or related fields preferred.
• 3 to 6 years’ experience in luxury butler service, guest relations, or villa operations.
• Proven supervisory experience as a Senior Butler or equivalent role in Forbes Five-Star or ultra-luxury hotels or resorts.
• Comprehensive knowledge of luxury hospitality and personalized guest service.
• Experience within Rooms Division, Butler Service, Front Office, or Guest Experience departments.
• Strong leadership, communication, and interpersonal capabilities.
• Excellent organizational skills with great attention to detail.
• Capacity to anticipate guest needs and deliver intuitive service.
• Proficiency in Microsoft Office and guest management software is beneficial.
• Fluent English required, additional languages advantageous.
• A passion for luxury hospitality and creating memorable guest moments.