Associate Director - Communications and Engagement

About the Role

EY offers a unique career opportunity with global support, an inclusive culture, and advanced technology, encouraging you to be your best. Join EY to help shape an exceptional professional journey and contribute to creating a better working world.

This position falls under EY Brand, Marketing and Communications (BMC) within the Global Delivery Services (GDS) team and focuses on the Communications and Engagement (CE) pillar. As an Associate Director, you will hold a senior leadership role, playing a crucial role in executing strategic priorities of EY CE and related initiatives. Collaborating closely with BMC in GDS CE leadership and global CE Strategy and Planning leads, you will contribute to firm-wide communications planning and campaigns that align employees with EY’s vision, strategy, and culture.

Key Responsibilities

• Drive the advancement of internal communications infrastructure towards enhanced digital engagement models.
• Analyze business and employee requirements to select effective communication tools and channels for engagement and collaboration.
• Design and implement high-quality communications across diverse formats including video, webcasts, newsletters, intranet, emails, digital design, and enterprise social media in partnership with CE teams.
• Engage with Global, Area, and Function CE leadership to understand their communication needs and expectations.
• Assist global leadership in accomplishing CE strategic goals and transformation objectives.
• Develop and sustain relationships with regional and global stakeholders by providing communications guidance and promoting GDS capabilities.
• Collaborate with communication leaders to align internal communications with relevant tools and organizational processes.
• Ensure all internal and executive communications maintain clarity, accuracy, and consistency.
• Support operational excellence of the CE pillar through involvement in resource allocation, capacity and quality management, and efficiency enhancement.
• Promote innovation and streamline processes within the pillar while considering client needs.
• Advocate agile methodologies and ways of working.
• Maintain strong stakeholder relationships and foster high engagement.
• Participate in establishing best practices for the pillar and disseminate knowledge among the team.
• Contribute to performance appraisal and talent management activities.

Required Skills and Attributes

• Deep expertise in internal communications.
• Excellent written and verbal communication abilities at all organizational levels.
• Strategic thinker capable of identifying opportunities and creating impact.
• Self-sufficient with adaptability to fast-changing environments.
• Strong interpersonal skills and experience managing client relationships.
• Innovative and solution-oriented mindset.
• Global perspective with cultural sensitivity.

Qualifications and Experience

• Approximately 12 to 15 years of relevant experience in communications and engagement.
• Graduate degree preferably in English Literature, Mass Communication, Journalism, or related fields.

Preferred Additional Experience

• Proven track record of advising senior executives.
• Business acumen to interpret leadership strategies into communications deliverables.
• Understanding of global business fundamentals, competitive analysis, and cross-cultural nuances.

Technological Proficiencies

• Proficient in Microsoft Office applications including Word, PowerPoint, and Excel.
• Familiarity with content management systems (CMS), communications analytics, video scripting, SharePoint, and Viva Engage considered advantageous.

Desired Personal Qualities

• Creativity
• Effective communication (comprehension and expression)
• Active listening
• Results-driven approach
• Strong time management
• Customer-oriented
• Commitment to personal learning and development
• Organizational and planning skills

What EY Offers

EY Global Delivery Services (GDS) is a dynamic global network spanning multiple sites including Argentina, China, India, the Philippines, Poland, and the UK. Collaborate with diverse teams across service lines and geographies, contributing vitally to EY’s growth strategy.

EY empowers diverse career pathways and supports you in forging your unique career journey. The organization provides scale, technology, and collaborative teams, allowing you to address complex global challenges and achieve meaningful impact in your preferred way.

EY recognizes your contributions and supports professional growth through continuous engagement, multicultural teaming, and varied experiences fostering shared success.

About EY

EY is committed to building a better working world by driving long-term value for clients, employees, and society. Leveraging data and technology, EY teams in over 150 countries deliver trusted assurance and help clients grow, transform, and operate effectively. Across assurance, consulting, law, strategy, tax, and transactions, EY pursues better questions to solve complex global challenges.