仕事内容

Ensure continuous monitoring and upkeep of server and application health and performance.
Respond swiftly and effectively to technical problems reported by end users by diagnosing root causes and implementing corrective measures.
Work closely with the development team to prioritize and resolve incidents, aiming to minimize operational disruptions.
Participate in an on-call rotation schedule to support resolution of critical issues promptly.
Proactively analyze system alerts and logs to detect potential issues and execute preventive actions.
Conduct routine system assessments, apply updates and patches to maintain security and stability of applications.
Liaise with internal or external vendors or partners as needed to resolve issues concerning dependent data feeds.
Maintain detailed documentation of incident reports, troubleshooting efforts, and final resolutions for record-keeping and future reference.
Communicate clearly and timely with stakeholders and agents regarding ongoing incidents and their resolutions.
Drive continuous improvement in support processes by identifying repetitive issues and recommending enhancements.

Bachelor's degree in Computer Science, Information Technology, or related disciplines, or equivalent practical experience.
Over four years of hands-on experience with AWS Cloud technologies including S3, EC2, Transfer Family, and Secret Manager, along with on-premise environments like Windows and Red Hat Linux.
Solid background in technical or production support across various environments.
Understanding of IoT concepts and data stream management with ability to troubleshoot network connectivity issues using tools such as TCP DUMP and flow analysis.

AWS Cloud Computing Engineer