Business Development Executive

About Divinelane

Divinelane is more than just a brand—it represents a transformative journey connecting the natural power of gemstones, rudraksha, and crystals with ancient wisdom. Our handcrafted products are not merely adornments but carry meaningful energy intended to enhance personal well-being and spiritual balance. We pride ourselves on creating authentic, quality pieces that resonate deeply with our customers.

Role Overview

We seek an energetic and results-driven Sales Associate specializing in telecalling for sacred and precious stones. The successful candidate will engage with inbound leads, conducting consultative sales calls to convert interest into sales while fostering lasting customer relationships. This position is instrumental in boosting revenue, enhancing client satisfaction, and supporting Divinelane's expansion in the spiritual wellness sector.

Key Responsibilities

• Communicate with inbound prospects to conduct consultative sales discussions over the phone.
• Identify customer needs and spiritual aspirations through active listening.
• Recommend appropriate gemstones, rudraksha beads, and spiritual products tailored to customer profiles.
• Meet or exceed monthly sales targets by skillful follow-ups, managing objections, and nurturing customer relationships.
• Maintain high conversion rates ensuring a positive experience for customers.
• Keep detailed records of customer interactions, sales activities, and follow-ups using CRM software.
• Establish and nurture long-lasting customer relationships through personalized communication.
• Address post-sale inquiries to guarantee customer satisfaction and loyalty.
• Coordinate across teams including astrologers, operations, logistics, and support to provide seamless customer service.
• Mentor junior sales staff and assist in onboarding new team members to cultivate a collaborative, high-performance culture.
• Generate accurate sales reports and monitor progress against targets and KPIs.

Required Qualifications and Skills

• At least 2 years of experience in telecalling, telesales, or phone-based sales roles.
• Previous experience leading or mentoring a sales team is essential.
• Excellent verbal communication skills in Hindi and English.
• Strong persuasion, negotiation, and relationship management capabilities.
• Confidence in discussing premium, high-value products with clients.
• Target-oriented approach with a strong sense of accountability.
• Competency with CRM tools and basic computer applications.
• Effective at following up and managing customer engagement.

Preferred Attributes

• Interest in astrology, gemstones, or spiritual wellness products is advantageous.
• Fluency in Bengali language will be considered a plus.
• Experience in consultative and high-ticket sales environments.
• Ability to build trust and rapport through phone conversations.

What We Provide

• In-depth product training and coaching in consultative sales strategies.
• Exposure to working with an expanding spiritual wellness company.
• Clear pathways for career advancement in sales and leadership roles.
• A collaborative and motivating work environment with supportive leadership.
• Competitive base salary complemented by performance-based incentives and recognition programs.

Additional Information

The position is based in Pune, India. Candidates must be graduates to apply. The role requires dedication to maintaining professional standards and a passion for helping customers find the right spiritual wellness products that suit their individual needs and beliefs.