Care Coordinator

About WebTPA

WebTPA, a GuideWell Company, is a seasoned healthcare third-party administrator with more than 30 years of expertise in crafting tailored benefit solutions and managing specialized health plans.

Role Overview

The Care Coordinator is responsible for collaborating with administrative staff, Care Managers, patients, and their families to facilitate healthcare objectives and maintain open communication channels. This role primarily supports non-clinical duties, providing additional assistance to clinicians, case managers, and members in relation to patient care.

Key Responsibilities

• Act as a resource and educational contact for patients, families, providers, and staff.
• Conduct telephonic follow-ups with members, including post-hospital discharge and chronic condition management.
• Carry out assigned Care Coordination tasks diligently.
• Create tasks for the assigned Registered Nurse Case Manager.
• Guide patients and families to suitable resources, including community services.
• Under the supervision of the RN Case Manager, assist members in achieving their healthcare goals through support, education, resource access, and arranging follow-up care.
• Ensure quality service by adhering to organizational standards.
• Assist with data entry, faxing, filing, and other clerical responsibilities.
• Manage inbound and outbound calls, obtaining information as requested by licensed staff.

Qualifications

• Minimum of one year experience in a healthcare-related position.
• High school diploma or GED required.
• Strong organizational and time management capabilities.
• Excellent verbal and written communication skills.
• Proficient in professional and efficient telephonic communication.
• Computer skills including Microsoft Office Suite (Excel, Word, Outlook, PowerPoint).
• Ability to multitask effectively in a dynamic environment.

Employee Benefits

• Comprehensive medical, dental, vision, life, and global travel health insurance coverage.
• Income protection benefits including life insurance, short-term, and long-term disability plans.
• Leave programs designed to accommodate personal needs.
• Retirement savings plans featuring employer contributions and matching.
• Paid time off, volunteer time, and 11 paid holidays annually.
• Additional voluntary benefits and a thorough wellness program.

Benefit offerings conform to federal and state employment regulations and may vary depending on work location and employment status (intern, part-time, etc.).

Physical Requirements

This position involves primarily sedentary work, requiring exertion of up to 10 pounds occasionally. Physical traversing activities are infrequent.

Equal Opportunity Statement

WebTPA is committed to fostering a diverse, inclusive, and equitable workplace culture, recognizing all employees, including protected veterans and individuals with disabilities.