Case Manager - Workers’ Compensation

Position Overview

We are recruiting experienced Case Managers to join our specialized Workers’ Compensation Nominal Insurer team. The role involves managing a range of workers’ compensation claims, ensuring a high standard of empathetic service to injured employees, and collaborating closely with employers and service providers to facilitate safe and effective return-to-work outcomes within regulatory guidelines.

About QBE

QBE is a global insurer employing over 13,000 individuals across 26 countries. We blend international scale with a culture where individual contributions make a meaningful impact. Our vision is to be recognized as the most consistent and innovative partner in risk management. We are dedicated to creating a supportive work environment driven by passion, kindness, and talent.

Key Responsibilities

• Manage a portfolio of workers’ compensation claims within the Nominal Insurer scheme, ensuring all outcomes for injured workers and employers are compliant, timely, and effective.
• Utilize in-depth knowledge of workers’ compensation laws to assess claim liability, coordinate treatments, and support safe return-to-work programs.
• Collaborate proactively with employers, injured workers, healthcare providers, rehabilitation teams, and internal stakeholders to deliver customer-centric claims management.
• Ensure claim records and documentation are accurate and meet all regulatory, contractual and audit standards.
• Contribute to ongoing process improvement initiatives aimed at enhancing service delivery and operational efficiency.
• Work collaboratively in a team environment focused on development, quality outcomes, and shared success.

Candidate Profile

• Proven experience in managing workers’ compensation claims with a solid grasp of relevant legislation and statutory processes.
• Excellent relationship management and influence skills, supported by clear verbal and written communication.
• A customer-focused outlook prioritizing positive results for injured workers, employers, and stakeholders.
• Resilient and able to exercise sound judgement in complex or sensitive claim situations.
• Strong organisational capabilities, effectively juggling multiple priorities in a fast-paced setting.
• A proactive learner with a growth mindset who thrives in collaborative team environments.

Benefits

• Flexible hybrid working arrangement combining office presence and remote work to support work-life balance.
• Comprehensive wellbeing support including complimentary coaching, nutrition advice, confidential counselling, financial and legal consultations.
• Generous 18 weeks gender-equal flexible parental leave, including paid superannuation contributions.

Recognition & Awards

• 2025 Excellence in Diversity, Equity & Inclusion Award for our Respect@QBE program.
• 2023 Most Inclusive Workplace Award from the Australian HR Institute.
• Top ten placement in AAGE Top Graduate Employers 2025 (medium-sized category).

Additional Information

• Work location options include Newcastle or Lismore in New South Wales.
• Permanent and fixed-term full-time contracts are available.
• Applicants will undergo verification of work rights, police and credit checks as part of employment conditions.
• QBE fosters an inclusive culture valuing diversity and offers support for accessibility or alternative work arrangements.