Client Delivery Specialist

About EnableComp

EnableComp specializes in Specialty Revenue Cycle Management (RCM) solutions tailored for healthcare providers such as hospitals, health systems, and ambulatory surgery centers across the United States. With more than 24 years of industry experience, EnableComp utilizes its proprietary E360 RCM™ intelligent automation platform alongside expert human integration to optimize financial processes. The company manages revenue lifecycle solutions for various claim types including Veterans Administration, Workers’ Compensation, Motor Vehicle Accidents, and Out-of-State Medicaid, helping reduce denials and improve payment accuracy. Recognized multiple times with Top Workplaces awards and as Black Book's top Specialty RCM Solution provider in 2024, EnableComp has sustained impressive growth, marking over a decade on the Inc. 5000 fastest-growing companies list.

Position Overview

The Client Delivery Specialist functions as the frontline operational liaison for designated client accounts, ensuring alignment between client expectations and internal service delivery. This role demands strong consultative capabilities, a thorough understanding of operational workflows, and effective communication skills to translate complex data into clear client narratives. The specialist collaborates cross-functionally with Revenue Services, Client Success, Implementation, and related teams to maintain performance transparency and resolve issues promptly, operating with guidance from the Client Delivery Director.

Primary Responsibilities

• Act as the main operational contact for assigned clients, bridging client needs and internal execution.
• Gain detailed knowledge of client contracts, workflows, and service scopes.
• Analyze operational data to aid in client discussions and reporting.
• Lead or engage in client meetings, operational reviews, and touchpoints.
• Identify risks, operational issues, and potential improvements in accounts managed.
• Track performance metrics and health indicators to anticipate issues.
• Support root cause investigations and contribute to action plan development.
• Maintain accountability by monitoring action items and follow-ups.
• Escalate complex issues to leadership with clear context and recommendations.
• Ensure compliance with escalation and documentation protocols.
• Prepare monthly operational reports and client-facing documents.
• Document meeting notes, summaries, and action items accurately.
• Follow up post-meetings to guarantee continuity and task completion.
• Create professional client communications based on operational data.
• Collaborate with Revenue Services to understand operational dependencies.
• Coordinate with Client Success, Implementation, and other internal teams to ensure smooth service delivery.
• Participate in internal reviews to maintain comprehensive client status awareness.
• Document client interactions systematically using CRM tools.
• Engage in ongoing training and process enhancement initiatives.
• Adhere to structured methodologies for issue tracking and resolution.
• Perform other assigned responsibilities as necessary.

Required Qualifications

• High school diploma or GED is a minimum requirement.
• Between 2 and 4 years of experience in healthcare operations, revenue cycle management, or client-facing roles within related industries.
• Basic understanding of workflow processes, data analysis, and client service frameworks.
• Excellent verbal and written communication skills, able to clearly articulate operational information.
• Proven ability to juggle multiple priorities and follow systematic processes to meet deadlines.
• Comfortable working in dynamic, cross-functional settings.
• Experience in healthcare technology or RCM with knowledge of complex claims procedures.
• Familiarity with hospital revenue cycle operations, insurance billing, and reimbursement principles.
• Ability to operate at the intersection of client relations and operational execution.
• Consistent attendance and punctuality are essential.
• Equivalent combinations of education and experience will be considered.
• Accommodations will be provided for qualified individuals with disabilities.

Additional Expectations and Workplace Culture

• Commitment to EnableComp’s core principles including their Vision and Mission.
• A consultative and problem-solving approach with a focus on continuous improvement.
• Exceptional organizational aptitude and detail orientation.
• Openness to constructive feedback and dedicated to personal and professional development.
• Professional demeanor suitable for client engagement.
• Adaptability in a fast-evolving operational environment.
• Sound judgment and appropriate escalation practices.

Equal Opportunity and Company Commitment

EnableComp is an equal opportunity employer dedicated to nondiscrimination based on race, color, religion, national origin, sexual orientation, ancestry, marital status, disability, or veteran status. The company values fostering an inclusive and supportive workplace environment that encourages employee growth and development. EnableComp places great importance on investing in its workforce through resources and tools that enable career advancement. Employees praise the company for its shared vision, supportive culture, work-life balance, and dedication to core values.

Use of Artificial Intelligence in Hiring

EnableComp incorporates artificial intelligence tools in parts of its recruitment to assist in application review and analysis; however, final hiring decisions are made by human recruiters. Candidates interested in more information about data processing can inquire with the company.