- 経験
- どれでも
- 給料
- —
- 求人情報
- 1
- 投稿済み
- 3週間前
- 作業モード
- 在任中
- 教育
- High school diploma or bachelor's degree, or an equivalent qualification
- 資格
- Applicants should be self-motivated and prepared to work in Kingston, Jamaica. The role is intended for someone who can work on-site and is comfortable handling both customer service and sales tasks.
- 再開する
- 応募必須
勤務地
仕事内容
Role overview
This role is based in Kingston, Jamaica, and is intended for a driven, proactive professional to support the customer service and sales function. The position involves handling client interactions, resolving issues, and assisting with sales opportunities.
Customer service and support duties
- Communicate with customers through email, live chat, and phone calls.
- Hear out customer concerns carefully and work toward a resolution; escalate to the support team, a manager, or another teammate when the issue cannot be handled at your level.
- Reply to customer issues quickly and professionally.
- Review customer accounts and keep transaction details updated in the system.
- Contribute to the creation of support resources such as training documents, videos, and FAQs to improve customer assistance.
- Keep interaction logs organized and up to date.
- Work with internal teams to solve customer-service-related matters and clear client issues.
- Follow up after a query has been resolved to confirm the customer is satisfied with the outcome.
- Support lead-based sales generation for the company.
Qualifications and knowledge
- High school completion or a bachelor's degree, or an equivalent qualification.
- Working knowledge of customer service standards, principles, and procedures.
- Comfort using common computer tools and online applications such as email, Skype, Slack, and Google Docs, along with administrative and documentation processes.
- Additional advantage: familiarity with the US stock market or finance-related topics.
Skills and work style
- Strong computer literacy and the ability to learn new software quickly.
- Clear written and spoken English communication.
- Ability to manage large amounts of information efficiently and at pace.
- Patience when dealing with customers.
- Calm, professional behavior even in difficult or rude interactions.
- Active listening skills, especially for phone-based communication.
- Good attention to detail.
- Flexibility to adapt to different customer situations.
- Willingness to work from the office rather than remotely.
Additional information
This opening is for an in-office position in Kingston, Jamaica, even though the employment type is contract. No stipend, salary, or number of vacancies was specified in the source.