Customer Service/Customer Support Internship (Remote)

About the Internship

This internship involves managing customer support activities for a leading online business services platform, focused on facilitating business growth and regulatory compliance. Interns will interact with customers through various channels including email, chat, and phone, providing timely and accurate assistance while maintaining professionalism and empathy.

Key Responsibilities

• Address customer inquiries professionally via email, chat, and phone promptly.
• Understand customer issues and deliver precise information and suitable solutions.
• Conduct follow-ups to ensure complete resolution of customer concerns.
• Log detailed customer interactions in the CRM system.
• Collaborate with internal teams to address complaints and service requests.
• Manage appointment bookings, ticket status updates, and related communications.
• Escalate intricate issues to higher-level support when necessary.
• Maintain high customer satisfaction in compliance with company policies and service standards.

Applicant Eligibility

• Candidates must be available for a remote internship.
• Availability to commence between 29th July and 2nd September 2026.
• Commitment to the full six-month internship period.
• Possess relevant skills and align with job requirements.

Skills and Requirements

• Excellent communication skills in English and Hindi, both spoken and written.
• Proficient typing speed and working knowledge of MS Office or Google Workspace.
• Strong problem-solving aptitude with a customer-oriented approach.
• Ability to work independently in a remote setting.
• Previous experience in customer support, BPO, or email support is advantageous but not required.
• Students pursuing or graduated in any discipline may apply.
• Must have access to a personal computer.

Stipend and Benefits

• Monthly stipend ranging from INR 8000 to INR 12000.
• Certificate of internship completion provided.
• Letter of recommendation offered upon successful completion.

About the Organization

The company is one of India's premier digital platforms dedicated to empowering entrepreneurs by simplifying business startup and growth processes at affordable rates. Operating independently of government food safety authorities, it serves as a trusted legal and regulatory advisor, supporting businesses throughout their lifecycle to maintain compliance and sustainable development.