Customer Support Coordinator

About Universal Display Corporation

Universal Display Corporation (UDC) is a leading company pioneering OLED technology, providing materials that power energy-efficient displays in various consumer electronics such as smartphones, smartwatches, tablets, laptops, monitors, TVs, and automobiles. Their phosphorescent OLED materials are featured in virtually every OLED product worldwide, contributing to advanced display performance and sustainability.

Job Overview

Based in Shannon, Ireland, the Customer Support Coordinator will assist the Customer Support Manager by managing order fulfillment and customer support activities. This role acts as a crucial link between UDC’s customers, regional support teams, and the global fulfillment group to ensure precise, timely order processing aligned with customer satisfaction.

Key Responsibilities

• Collaborate with customers, regional teams, and the global fulfillment department to deliver quotations, handle orders and shipments, manage daily shipping schedules, ensuring fast and accurate processing that meets all customer demands.
• Prepare and send sales and support documentation complying with company, customer, and regulatory guidelines.
• Organize logistics by working with shipping carriers and freight forwarders, ensuring all shipment documents fulfill necessary regulations and maintaining relevant reports.
• Work cross-functionally with UDC departments and regional teams to document and resolve customer inquiries promptly.
• Support customer satisfaction programs by gathering important feedback for improvement initiatives.
• Coordinate with customers and regional teams regarding delivery issues, initiating appropriate corrective measures.
• Maintain reports related to customer requests as required.
• Develop and update Standard Operating Procedures (SOPs) to reflect the latest processes while seeking efficiency enhancements.
• Manage and enhance the ERP system’s capabilities, including operation, pricing, and data quality, to support company growth.
• Carry out other reasonable tasks as assigned, including holiday coverage for customer support functions.

Qualifications

• At least 5 years of relevant experience, particularly with order processing and commercial trade knowledge.
• Proficient English communication skills, both written and oral.
• Strong skills with MS Office Suite applications such as Word, Excel, and PowerPoint, and adaptability to learn customer e-procurement systems.
• Experience using ERP systems like SAP is preferred but not mandatory.
• Excellent organizational skills, attention to detail, and problem-solving abilities.