Customer Support Executive

Job Overview

This role involves providing outstanding customer service in the apparel and fashion industry by handling inquiries related to orders, product availability, dispatch, payments, and social media interactions. The position requires maintaining professionalism and empathy while managing multiple customer interactions simultaneously.

Key Responsibilities

• Respond to customer questions about order statuses, product details, dispatch, and payments through email and telephone communications.
• Maintain a positive and professional demeanor towards customers at all times.
• Handle returns and refunds processes efficiently.
• Address and resolve customer complaints promptly.
• Document customer interactions, transactions, comments, and complaints accurately.
• Coordinate and communicate with internal teams and courier partners to update delivery statuses.
• Manage inquiries received through social media platforms such as Facebook and Twitter, as well as app-based queries.
• Adhere strictly to guidelines while performing daily operational tasks.
• Assist in the development of customer surveys, segmentation, and the collection of feedback to enhance products, processes, and overall customer experience.
• Answer incoming calls and provide timely solutions.

Qualifications and Eligibility

Eligibility criteria were not specified for this position.

Compensation

Salary ranges between 20,000 to 40,000 INR per month.