Executive Assistant

About Mastercard and Role Overview

Mastercard powers economies and empowers individuals across more than 200 countries and territories by enabling secure, simple, and smart digital payment solutions. Through technology innovation, partnerships, and networks, Mastercard helps people, businesses, and governments achieve their full potential.

We are looking for a highly organized, strategic, and proactive Executive Assistant to support a Senior Vice President and their leadership team within our Services organization located in Pune. This role demands exceptional business judgment, the ability to prioritize multiple tasks in a dynamic global environment, and excellent communication skills. The Executive Assistant will function as a critical extension of the executive office, enhancing productivity, facilitating communication, and supporting key initiatives.

Key Responsibilities

• Efficiently manage complex executive calendars, accommodating multiple time zones and resolving scheduling conflicts to maximize executive availability.
• Arrange and oversee both domestic and international travel plans including preparation of detailed itineraries, meeting agendas, and briefing materials.
• Provide support for executive involvement in leadership meetings, board reviews, town halls, and customer engagements.
• Handle executive expense reporting and administrative tasks diligently.
• Collaborate with the executive to monitor strategic priorities, track actions and commitments, and drive follow-up on leadership decisions to ensure timely implementation.
• Coordinate key business reviews, talent discussions, and planning activities, assisting with presentations, reports, dashboards, and communications.
• Act as the main liaison point for internal and external stakeholders, facilitating clear communication across leadership and business partners.
• Organize leadership meetings, off-sites, workshops, and corporate events including logistical coordination for global virtual and in-person meetings.
• Assist in the planning and execution of organizational initiatives, tracking milestones and coordinating cross-functional activities.
• Maintain confidentiality with utmost discretion, support onboarding and organizational changes, and continuously seek process improvements for operational efficiency.

Required Qualifications and Experience

• Bachelor’s degree or an equivalent level of experience.
• Over 5 years of professional experience providing executive support to senior-level leaders such as VPs or SVPs.
• Proven ability to manage complex calendars and interact with global stakeholders effectively.
• Strong skills in organization, project coordination, presentation creation, report preparation, and executive communication.
• High proficiency in Microsoft 365 applications including Outlook, Teams, PowerPoint, Excel, Word, and Copilot.
• Exceptional attention to detail and capacity to handle several priorities simultaneously.
• Sound judgment and ability to safeguard sensitive and confidential information.

Corporate Security Responsibilities

• Adhere strictly to Mastercard’s security policies and procedures.
• Maintain confidentiality and integrity of all accessed information and assets.
• Promptly report any suspected security breaches or violations.
• Complete all mandatory security training as required by Mastercard guidelines.