Executive (Documentation) – PEC

Role Overview

This position focuses on handling attestation and apostille documentation work end to end. The role requires careful document review, coordination with multiple stakeholders, adherence to official procedures, and timely movement of cases through each stage of processing.

Key Responsibilities

• Oversee the full journey of attestation and apostille cases, covering document checking, validation, submission, and completion of the process.
• Follow MEA, HRD, embassy, and state authentication rules while working within standard operating procedures and agreed turnaround times.
• Liaise with customers, external vendors, and government or authentication offices such as MEA, state HRD or home departments, and notary offices to keep cases moving smoothly.
• Share timely progress updates with clients and handle concerns or escalations linked to paperwork issues or processing delays.
• Keep case files accurate and complete, maintain confidential records, and ensure documentation remains free from errors.
• Prepare daily, weekly, and monthly progress reports, track turnaround times, identify delays or workflow issues, and suggest process improvements.
• Support team leadership by guiding, supervising, and mentoring team members to improve productivity, meet deadlines, and achieve business goals.

About the Company

BTW Visa Services (India) Pvt Ltd is part of a diversified business group with interests across travel and tourism, food and nutrition, tourism and hospitality education, legal and apostille services, an e-commerce platform, and business lead generation. The organization emphasizes competitive pricing and quality-focused service for customers.

The group’s head office is located in Pune, Maharashtra. It aims to be a respected and influential name in its sectors by delivering value-driven and cost-effective solutions to clients and suppliers. Its vision is to create a globally recognized symbol of trust and culture, while its mission is to build a platform that offers world-class opportunities across multiple industries.

Additional Information

This is a full-time, onsite role based in Thane, Maharashtra.