Front Office Manager

About the Company

Accor is a global hospitality leader with over 300,000 professionals dedicated to placing people at the core of their mission. The company focuses on creating memorable guest experiences, nurturing a passion for service excellence, and continuously innovating the way hospitality is delivered across a diverse portfolio of renowned brands and tailored services.

Role Overview

The Front Office Manager will oversee all facets of guest services and satisfaction through effective daily operations of the front office, including the front desk, guest services, and telephone support. The role aims to foster team harmony and ensure memorable experiences for all guests while strictly following company policies and procedures.

Key Responsibilities

• Effectively communicate with guests and team members to ensure seamless collaboration.
• Handle challenges with customers creatively, turning difficult situations into positive outcomes.
• Recruit, train, and mentor front office employees to promote their development while regularly assessing their performance.
• Comply with Occupational Health and Safety standards, promptly react to emergencies, and maintain the safety of guests and staff.
• Manage reservations, guest accounts, and analyze reports and data to support operational decisions.
• Monitor financial aspects including budgets, expenses, and revenues to meet financial goals efficiently.

Qualifications

• Prior experience working in recognized branded hotels.
• Fluent in English; proficiency in additional languages is considered an asset.
• Strong skills in reporting, data analysis, and numeracy.
• Exceptionally organized with effective time management capabilities.

Additional Skills and Attributes

• Ability to manage multiple tasks simultaneously.
• Competence in accurate data entry and computer literacy.
• Flexibility and adaptability to varying situations.
• Exceptional attention to detail and organizational skills.
• Excellent communication skills to interact with guests and team members.