Housekeeping Executive

About Accor

Accor is a global hospitality leader that values individuality and supports personal and professional growth. The company encourages employees to pursue their passions, contribute meaningfully, and embrace innovation while offering diverse career opportunities.

Role Overview

The Housekeeping Executive will supervise and develop housekeeping teams ensuring exceptional service standards consistently align with company policies. This role includes managing staff schedules, addressing guest and employee concerns with empathy and efficiency, and maintaining high cleanliness and safety standards across guest rooms and public areas.

Key Responsibilities

• Lead, train, and support housekeeping staff to maintain quality service and policy compliance.
• Respond promptly and effectively to staff issues and guest inquiries to resolve problems.
• Inspect guest rooms thoroughly to confirm hygienic cleanliness, safety, and appropriate amenities.
• Plan and implement preventive maintenance routines to reduce room downtime and prioritize room readiness.
• Manage mini bar operations, track inventory precisely, and report any irregularities or lost items.
• Develop and oversee cleaning schedules for all public spaces, ensuring standards are met without exception.
• Collaborate with engineering for maintenance matters and ensure adequate supplies of equipment and cleaning products.
• Control linen and uniform inventory through regular audits, ensuring quality and timely replacement.

Qualifications and Skills

• Experience in staff scheduling, resource allocation, and team supervision.
• Strong capabilities in inventory management and stock control.
• Excellent organizational and time management talents.
• Competence in documentation, record keeping, and data analysis.
• Effective problem-solving and decision-making skills.
• Leadership qualities to motivate and inspire the team.
• Proven experience managing housekeeping teams with success.
• Coordination experience with maintenance and engineering departments.
• Ability to maintain impeccable cleanliness and hygiene standards.
• Skilled in guest service and complaint resolution.