Human Resources Director

Overview

Point Brands is seeking a strategic Human Resources Director to lead and transform the people operations of its expanding portfolio of over 50 quick service restaurant (QSR) locations. Reporting directly to the CEO, this role involves scaling the HR function, designing scalable infrastructure, and fostering a vibrant workplace culture across a multi-million-dollar hospitality enterprise.

Key Responsibilities

• Develop and implement a strategic HR framework to support the current footprint of 50+ locations and anticipate growth to 75+ units.
• Evaluate and expand the corporate People Operations team by hiring and mentoring, aligning resources with organizational scaling needs.
• Establish and track key HR performance metrics including turnover rates, hiring times, promotion rates, and labor compliance, delivering actionable reports to executive leadership.
• Oversee and enhance employee benefits including health, dental, vision, 401(k), and paid leave programs to bolster retention.
• Lead the evolution and management of HR technology systems such as HRIS, ATS, and performance management tools tailored for a large hourly workforce.
• Handle employee relations, investigations, and escalations, providing supportive oversight for the HR Manager.
• Ensure complete legal compliance across all operational jurisdictions with regard to labor laws, wage and hour regulations, and equal employment standards.
• Design and deliver comprehensive onboarding programs and management training to develop front-line staff into future restaurant leaders.
• Regularly benchmark and optimize compensation and rewards programs to stay competitive in the labor market.
• Promote a cohesive, performance-focused culture across multiple districts while maintaining alignment with the master brand values.
• Formulate robust recruiting strategies to mitigate frontline staff turnover and build pipelines for leadership roles including General Managers and District Managers.
• Enhance the franchise network’s reputation as an employer of choice in the hospitality sector.

Candidate Profile

• Minimum 5–7 years of senior HR leadership experience in multi-unit hospitality, retail, or similar sectors with large, hourly distributed workforces.
• Proven ability managing HR functions at organizations with over 1,000 hourly employees across multiple states.
• Strong experience in building HR processes, policies, and teams from the ground up.
• Demonstrated successful management of direct HR reports such as HR Generalists and Managers.
• Exceptional emotional intelligence to balance strategic planning with empathetic daily team interactions.

Compensation & Benefits

• Base salary range: $130,000 - $150,000 per year.
• Performance and growth-based bonus incentives.
• Comprehensive benefits including health, dental, vision insurance, 401(k), paid time off, and technology allowances.