Incident Manager

Overview

RiDiK, part of CLPS Incorporation (Nasdaq: CLPS), provides business consulting and technology services to organizations ranging from early-stage startups to large enterprises. The company supports clients across multiple industries with a focus on improving business outcomes through process and technology expertise. Its work spans dashboard development, strategy design, technology architecture and landscape planning, as well as business transformation and process improvement.

Role Summary

This position is for an Incident Manager responsible for overseeing incident handling and IT service management operations in a fast-paced environment. The role calls for someone who can respond effectively to major incidents, coordinate with stakeholders, and keep service restoration efforts moving smoothly.

Key Requirements

• Candidates must be available to join immediately; only immediate joiners are being considered.
• A minimum of 8 years of experience in incident management or IT service management is required.
• Strong working knowledge of ITIL practices and the incident lifecycle is essential.
• The role requires the ability to coordinate and control high-severity incidents while working under pressure.
• Hands-on experience with ServiceNow, Remedy, or similar ITSM platforms is expected.
• Excellent communication skills and the ability to manage stakeholders effectively are important.
• The candidate should demonstrate solid analytical thinking and problem-solving capability.
• Willingness to work in a 24x7 setting and lead on-call rotations is necessary.

Eligibility

Any graduate can apply, provided they meet the experience and immediate-joining requirements.

Additional Information

For questions, contact HR Sriram at 9600808162.