IT Assistant

Role Overview

E-CON Packaging Private Limited is hiring an IT Assistant in Mumbai to support day-to-day technology operations for internal users and keep essential systems running smoothly.

Key Responsibilities

• Serve as the first point of contact for employees needing technical help by phone, email, or in person.
• Identify and resolve issues affecting desktops, laptops, printers, and mobile devices.
• Set up, configure, and maintain operating systems, applications, and other IT hardware.
• Oversee local network connectivity, internet access, and connected equipment to keep services available.
• Handle user profiles, passwords, and access rights in Active Directory and similar platforms.
• Help with employee onboarding and exit processes, including preparing systems, devices, and user accounts.
• Keep clear records of IT assets, support tickets, troubleshooting steps, and final resolutions.
• Liaise with third-party vendors and outside technical support teams whenever escalation is needed.
• Support remote-working arrangements such as VPN access, remote desktop tools, and collaboration software.
• Contribute to data protection by following security practices and carrying out routine backups.

Preferred Technical Exposure

• Prior use of service desk or ticketing platforms such as ServiceNow, Jira, or Zendesk.
• Familiarity with cybersecurity basics and data privacy requirements.
• Exposure to cloud environments and workplace suites such as Azure, AWS, or Google Workspace.

Eligibility

Candidates should have a B.Sc. in Information Technology.

Additional Information

No stipend or salary figure was provided in the source. The posting also does not mention the number of vacancies, work arrangement beyond the location, joining date, or application deadline.