IT Implementation & Technical Support Engineer – Digital Banking Solutions

About the Role

We are looking for a motivated IT Implementation & Technical Support Engineer specialized in Digital Banking Solutions with a focus on Alternate Banking Channels. This role involves installing, configuring, testing, and supporting digital banking products to ensure flawless deployment and excellent client service.

Responsibilities

• Set up and deploy Alternate Banking Channel systems at client locations.
• Prepare hardware, software, and network infrastructure for system installation.
• Execute system testing and coordinate User Acceptance Testing (UAT) to ensure performance standards.
• Diagnose, document, and resolve technical and deployment issues throughout the implementation cycle.
• Offer technical and functional support adhering to defined Service Level Agreements (SLAs).
• Escalate advanced problems to development teams, tracking issues until resolved.
• Create and maintain detailed documentation including system configurations, database setups, stored procedures, troubleshooting guidelines, and backup routines.

Requirements

• Bachelor's degree in Computer Science, IT, Software Engineering, or a related discipline.
• In-depth knowledge of Alternate Banking Channels and methods for solution deployment.
• Hands-on experience with software implementation, technical assistance, or banking technology solutions.
• Familiarity with databases, SQL queries, stored procedures, and data backup processes.
• Strong problem-solving, analytical thinking, and troubleshooting capabilities.
• Excellent communication and interpersonal skills for client interaction.
• Experienced in managing project plans, implementation documentation, and reporting tasks.
• Capability to juggle multiple priorities efficiently in a dynamic, client-facing setting.