IT Support Analyst

About the Role

This remote IT Support Analyst position is suited to a motivated, customer-oriented person who wants to begin or grow a career in technical support. Based in Australia, the role focuses on helping users with everyday IT issues, keeping systems running smoothly, and gaining practical experience in a growing support team.

Key Responsibilities

• Respond to end-user issues as the first point of contact through phone, email, chat, and ticketing platforms.
• Diagnose and resolve common problems with hardware, software, printers, and basic network connectivity.
• Support user administration tasks such as new account setup, password resets, and access control.
• Record support cases, solutions provided, and technical steps taken for future reference.
• Escalate more complex issues to senior IT personnel when needed.
• Install, set up, and maintain software applications, including updates and configurations.
• Assist remote staff with troubleshooting and access-related concerns.
• Maintain a high standard of customer service while working toward response and resolution goals.

What You’ll Need

• Good analytical thinking and practical problem-solving ability.
• Clear communication skills and a strong customer service approach.
• Basic understanding of Windows, Microsoft 365, computer hardware, and networking concepts.
• Some familiarity with ticketing platforms and remote support tools is beneficial.
• Ability to work on your own in a remote setting.
• A positive mindset and willingness to learn new technologies.

Qualifications

• A diploma or bachelor’s degree in Information Technology, Computer Science, or a similar field is preferred.
• Fresh graduates and entry-level applicants are welcome.
• Any internship, college project, or previous exposure to IT support will be considered an advantage.
• Relevant certifications such as CompTIA A+, Microsoft, ITIL, or similar are a plus.

Why Join Us?

• Work fully remotely from anywhere in Australia.
• Flexible scheduling options available for both full-time and part-time arrangements.
• Opportunity to receive a competitive salary and build your career further.
• Supportive, collaborative team culture.
• Ongoing training, mentorship, and professional development opportunities.

How to Apply

Interested candidates should share their CV along with any relevant technical skills, certifications, academic work, internships, or troubleshooting experience.