IT Support Officer

Role Overview

The IT Support Officer position is a part-time role dedicated to delivering daily technical support to the personnel and members of the Defense Intel Alumni Association. This job blends on-site presence in Abu Dhabi with remote work options, adapting to operational demands.

Key Responsibilities

• Receive, diagnose, and resolve hardware and software support requests promptly and effectively.
• Manage setup, configuration, and maintenance of desktop computers and related peripherals.
• Provide printer installation assistance, connectivity troubleshooting, and resolve printing issues.
• Oversee system performance monitoring and maintain comprehensive documentation of IT support activities.
• Liaise and coordinate with third-party vendors when required to address technical problems.
• Contribute to refining IT operational procedures and enhance user experience.

Qualifications and Skills

• Proven expertise in technical support and troubleshooting to diagnose and solve user-related issues efficiently.
• Sound understanding of IT fundamentals, including basic networking and system administration capabilities.
• Hands-on experience with desktop systems configuration and routine maintenance.
• Competency in supporting printer hardware including setup and issue remediation.
• Academic credentials such as a diploma or degree in Information Technology, Computer Science, or an allied discipline, or relevant practical experience.
• Exceptional communication skills with the ability to convey complex technical information clearly and accessibly.
• Self-motivated approach appropriate for hybrid part-time work, capable of prioritizing tasks and ensuring thorough record-keeping.
• Experience in secure, mission-critical environments and familiarity with defense or governmental contexts is highly desirable.