IT Support Specialist

Overview

SMB Team is seeking a dedicated IT Support Specialist to manage in-house technology support, device lifecycle management, provisioning and deprovisioning processes, and assist with light technical projects and cost-saving initiatives.

Job Benefits

• Join the fastest growing legal marketing and coaching company in the United States
• Medical, dental, and vision insurance coverage with 75% paid premiums for employees and their families
• Flexible vacation policies encouraging work-life balance
• Education budget for courses, events, and books
• Organized company activities, outings, and retreats
• 401(k) plan with a 3% company match
• Option to work remotely or from the office

Key Responsibilities

• Provide first-level technical support for hardware, software, and account access issues; troubleshoot independently and escalate when necessary
• Maintain and update an internal knowledge base of common technical problems and resolutions
• Manage company devices including ordering, tracking inventory, and coordinating new hire hardware deliveries
• Conduct day-one onboarding sessions for software installation and account access setup
• Install and manage remote monitoring and support software across company devices
• Provision and deprovision employee accounts, licenses, and access promptly and accurately
• Perform regular audits of software licenses to identify unused or redundant seats and recommend optimization measures
• Support technology team with system upgrades, rollouts, and projects as needed
• Maintain documentation and internal tech support resources
• Research and propose solutions for organizational technology needs

Qualifications

• Technical degree or relevant certifications are required
• 0 to 2 years of experience in a technical role
• Ability to rapidly learn and understand technical platforms and user interaction requirements
• Strong creative problem-solving skills to diagnose and resolve new challenges independently
• Excellent verbal and written communication skills with an ability to collaborate effectively across varying technical proficiency levels
• Preferred experience with LastPass, HubSpot, Asana, PandaDoc, Zoom, Slack, Toggl, Ninety, Google Workspace
• Familiarity with evaluating and prospecting new software solutions

Additional Information

Important Notice: SMB Team will only communicate through official @smbteam.com email addresses and will never request personal information, equipment purchases, or send checks during recruitment. Beware of scams from similar but unofficial domains.

Company Background: SMB Team is a rapidly growing marketing and coaching firm focused on the legal space, boasting triple-digit yearly growth and a comprehensive suite of services including education, marketing, and coaching for attorneys.

Equal Opportunity Employer: The SMB Team provides equal employment opportunities without regard to race, color, gender, age, national origin, religion, citizenship, marital status, sexual orientation, gender identity, disability, veteran status, genetic information, pregnancy, or any other protected category.