Lead Product Manager, ComLink+

About the Ministry of Social and Family Development (MSF)

The Ministry of Social and Family Development is Singapore's primary agency responsible for social and family policies aiming to foster a caring and inclusive community where all individuals and families prosper. MSF delivers vital services via its network of Family Service Centres, Social Service Offices, and partners, assisting vulnerable people throughout different stages of life. Their focus includes family services, early childhood development, social aid, disability support, mental health, and community programs.

The ComLink+ initiative is designed to help lower-income and vulnerable families achieve stability, self-reliance, and upward social mobility by rolling out various programs and incentives. In line with this, the digital tools supporting this initiative evolve continually to meet these goals.

About GovTech

The Government Technology Agency (GovTech) spearheads Singapore's Smart Nation efforts and public sector digital transformation. As a Center of Excellence in ICT and Smart Systems, GovTech builds capabilities in data science, AI, app development, smart city tech, digital infrastructure, and cybersecurity. GovTech fosters a career environment focused on impact, continuous learning, and upholding Agile, Bold, and Collaborative values to deliver meaningful digital solutions that prioritize citizen and business needs.

Role Overview and Responsibilities

You will lead multiple product squads managing MSF platforms, owning product outcomes, prioritization, and making critical trade-offs across domains. As a mentor and leader, you will develop product managers in your team and uphold high standards in product discovery, documentation, experimentation, and quality.

• Define product strategies and set measurable objectives aligned to MSF and sector-wide goals.
• Prioritize backlog items, communicate decision rationale, and balance trade-offs clearly.
• Guide and support junior product managers, establishing best practices for discovery, PRDs, and experimentation.
• Collaborate closely with business, engineering, and design teams to enable iterative product delivery and manage dependencies.
• Conduct comprehensive market and customer research to uncover insights that shape product direction and positioning.
• Champion user needs by integrating feedback into product planning and development.
• Lead efforts to ensure readiness for product rollout including training, communications, support, and feedback mechanisms to drive adoption.
• Monitor adoption metrics, operational quality, and manage risks related to privacy, data, and security effectively.

Candidate Requirements

• At least 8 years of product management experience with proven track record of delivering outcomes.
• Minimum 3 years leading product managers and cross-functional teams in complex settings.
• Relevant qualifications in Computer Science, Business, Engineering, or related disciplines.
• Strong expertise in product discovery, backlog prioritization, data-driven decision making, and stakeholder engagement.
• Demonstrated ownership and accountability in managing product delivery and outcomes.
• Technical competency to collaborate effectively with engineering teams on platform, data, and integration considerations.