Management Associate

Job Overview

Join our team as a Management Associate responsible for overseeing operations at drink stalls located within food courts or coffee shops. This role focuses on efficient management, excellent customer service, sales enhancement, and operational compliance.

Key Duties and Responsibilities

• Supervise daily operations of the drink stall, ensuring all activities run smoothly.
• Manage customer transactions efficiently using cash registers and Point-of-Sale (POS) systems, accepting various payment methods including cash, credit card, coupons, net cards, and cashless options.
• Provide outstanding customer service by maintaining a positive, empathetic, and professional demeanor at all times and promptly addressing customer inquiries.
• Adhere to company standard operating procedures (SOPs) and operational workflows when preparing and serving a variety of food and beverage items such as desserts, dim sums, drinks, fruits, or specialty offerings.
• Control product wastage to meet targeted gross profit margins through effective cost management.
• Boost sales performance by executing upselling techniques, cost control measures, and contributing to new product development.
• Oversee inventory levels of perishable and non-perishable goods, schedule ordering, and process purchase requests through the e-PR system.
• Conduct monthly stock audits, ensuring adherence to the First-In-First-Out (FIFO) inventory method.
• Assist the F&B supervisor in workforce planning, recruitment, training, and development of team members to optimize productivity and budget compliance.
• Engage in customer relationship management to maintain full stall occupancy by nurturing tenant relationships and addressing feedback from customers and landlords.
• Maintain high standards of food quality and hygiene across all stall products and ensure compliance with relevant health, safety, and licensing regulations.
• Collaborate proactively with the Maintenance Department to promptly resolve hygiene and maintenance concerns, in alignment with Workplace Safety and Health (WSH) guidelines.
• Complete daily sales banking-in and prepare comprehensive reports at shift and weekly intervals.
• Ensure smooth operations throughout opening, mid, and closing shifts during a consistent 6-day workweek in a food court or coffee shop setting.
• Undertake additional duties as assigned, ensuring full compliance with company policies, safety, health, and quality standards.

Working Conditions

• 6-day workweek with non-rotating shifts.
• Work environment is within a food court or coffee shop.