Member Coordinator

Role Overview

As a Member Coordinator at Game On Fitness, you will serve as the primary liaison between gym members and management, ensuring every member feels welcomed, supported, and valued to boost engagement and retention.

Primary Responsibilities

• Welcome and assist all new members and walk-ins with professionalism and warmth.
• Manage new member registrations, complete required documentation, and conduct gym orientation tours.
• Clearly communicate membership options, gym facilities, schedules, and regulations to members.
• Distribute access cards, locker keys, and welcome packages to new entrants.
• Establish strong connections with existing members by recognizing them and understanding their fitness goals.
• Proactively reach out to inactive members through calls or messaging platforms to encourage their return.
• Regularly collect member feedback and address any concerns promptly.
• Promote gym-related events, challenges, group classes, and personal training opportunities.
• Manage front desk functions including check-ins and outs, maintaining accurate attendance logs.
• Respond to member questions and complaints, escalating issues to management when necessary.
• Handle membership renewals, upgrades, freezes, or cancellations efficiently.
• Collect membership payments and maintain precise billing records.
• Ensure the reception area is clean, organized, and inviting.
• Convert inquiries from walk-in prospects into gym memberships through consistent follow-up.
• Explain available offers, discounts, and corporate partnership benefits to potential members.
• Maintain and monitor an enquiry log to evaluate conversion rates.
• Facilitate trial training sessions by coordinating with fitness trainers for interested prospects.
• Collaborate with trainers, housekeeping, and maintenance teams for smooth gym operations.
• Provide management updates regarding daily visitor counts, sales figures, and member feedback.
• Keep notice boards, brochures, and pricing details current and visible.
• Assist in planning and hosting gym events, workshops, and member appreciation activities.