Operation Staff

Role Overview

This position involves operational responsibilities for delivery and pickup processes within Blue Dart's logistical framework, ensuring timely and accurate shipment handling and customer service.

Delivery Responsibilities

• Unload bags from vehicles carefully and scan all shipments accurately.
• Conduct primary and secondary sorting of shipments based on delivery routes.
• Ensure shipments are dispatched following the assigned routes precisely and deliver parcels only to the stated package addresses.
• Collect customer acknowledgements using personal devices (BYOD).
• Update the system with valid status codes for any undelivered shipments at customer locations.
• Follow delivery procedures as explained during initial training.
• Submit cash on delivery (COD) amounts to supervisors on the same day.
• Return undelivered shipments promptly to the supervisor.
• Adhere strictly to the dress code and carry required field bags to all delivery points.

Pickup Responsibilities

• Perform pickups according to Standard Operating Procedures (SOP).
• Arrive punctually at customer locations within cutoff timings for pickups.
• Verify if the pickup location is within serviceable areas.
• Count shipments at customer sites and obtain acknowledgements on pickup sheets.
• Scan incoming shipments at the office and process rapid entry data.
• Execute primary and secondary sorting of received shipments.
• Carry out bagging procedures and load canvas bags onto vehicles.
• Ensure timely arrival at locations for seamless connections.

Operation Staff (Van Pickup and Delivery) Specific Duties

• Load shipments onto vehicles on a route-wise basis with accurate tallying.
• Deliver shipments to the correct customers following proper delivery protocols.
• Manage proof of delivery (POD), failed (FOD), damaged (DOD), and COD processes including delivery run sheets.
• Update accurate status codes for shipments that cannot be delivered.
• Meet estimated delivery dates (EDD) and strive to achieve service quality (SQ) goals.
• Hand over COD, DOD, and FOD amounts to supervisors within the same day.
• Return undelivered shipments to supervisors without delay.
• Follow appointment delivery procedures as applicable.
• Maintain proper dress code while demonstrating customer-focused behavior.
• Conduct pickups following SOP, ensuring timely arrival and proper airway bill execution.
• Verify shipment counts against customer invoices and secure relevant regulatory papers during pickup.
• Inspect package conditions during pickup and maintain timely logistics connections.