Operations Manager

Role Overview

The Operations Manager holds accountability for budget control, personnel development, and operational goals within a specific functional domain of the Fulfillment Center, such as Inbound, Outbound, or Change Operations. This leadership position involves guiding a group of Area Managers, fostering team coaching and mentoring to meet performance benchmarks, cultivating positive employee relationships, and strengthening leadership capabilities within the facility.

Key Responsibilities

• Maintain a safe working environment for all employees and team members.
• Supervise and lead Area Managers, Team Leaders, with assistance from Personal Assistants and Operations Associates.
• Oversee the safety, quality, productivity, and overall performance of the department's operations.
• Engage in strategic planning, performance assessment, problem resolution, and workforce management.
• Analyze daily forecasts and define productivity targets to meet facility-wide objectives.
• Ensure achievement of Business Metrics (BM) and OP2 throughput goals.
• Collaborate effectively with fellow Operations Managers and participate in cross-functional projects incorporating best practices.
• Identify opportunities and spearhead process improvement initiatives.
• Understand and communicate system changes affecting order processing to the team.
• Lead Annual Review and Training (ART) events focusing on capacity planning and resource preparation, including manpower, materials, and machinery.
• Conduct periodic resource planning and alleviate capacity constraints coordinating with resource planning and finance teams.
• Implement best practices in personnel management and ensure compliance with company standards, connection protocols, and scorecards.
• Drive people development and talent pipeline creation.
• Utilize flexibility levers and remain current with Amazon-specific technical tools and ERP systems related to the role.
• Manage stakeholder relations and project initiatives across functions and locations to adopt best practices.

Required Qualifications

• A bachelor's degree or an equivalent qualification.
• A minimum of 3 years of employee and performance management experience.
• Willingness to work flexible hours including shifts on weekends, nights, and holidays.

Preferred Qualifications

• At least 3 years of direct experience with Amazon as a blue badge or full-time employee.
• Experience of 1 or more years in performance measurement, process enhancement, or lean methodology applications.

Additional Information

Amazon is committed to fostering an inclusive environment that enables all employees to perform at their best. Accommodations and adjustments are available for applicants with disabilities throughout recruitment and onboarding processes.

This position is located at the Fulfillment Center in Gurugram, Haryana, India, and is categorized under company - ASSPL - Haryana with Job ID: A10474954.