P & C Administrator (External Customers)

Overview

Gloucestershire County Council invites applications for a full-time Payroll Administrator to join the Pay & Conditions Team. This role entails providing payroll services not only for the council but also for various external clients, ensuring accurate and timely processing of payrolls, handling payroll enquiries, and offering guidance on employment terms and conditions.

Key Responsibilities

The successful candidate will manage a comprehensive payroll service, process payments diligently, respond to salary and tax queries through a dedicated helpline, and deliver cost-effective solutions that satisfy both internal and external stakeholders. Ensuring compliance with payroll regulations and meeting monthly deadlines is essential.

Candidate Profile

This position requires an individual with proven administrative experience in payroll operations and a thorough understanding of payroll procedures and statutory requirements. Strong organisational skills to manage competing priorities and clear communication abilities to handle tax and pay enquiries effectively are vital. The candidate must remain composed under pressure while maintaining accuracy in payroll processing.

Security Clearance

Candidates must undergo and achieve full NPPV Level 2 security clearance successfully for probation completion and permanent employment confirmation.

Benefits and Working Conditions

• Flexibility and opportunities for agile working
• Annual leave starting at 25.5 days, increasing to 30.5 days after five years’ continuous service
• Option to buy up to 10 additional days of leave pro-rata
• Family-friendly policies and support benefits
• Opportunities for career development and professional qualifications
• A supportive work environment with structured supervision
• Membership in the Local Government Pension Scheme (LGPS)
• Access to a comprehensive Employee Assistance Programme (EAP) offering confidential counselling and advice 24/7
• Occupational Health services in-house
• Employee discounts and Cycle to Work scheme
• Inclusion in employee networks such as Prism (LGBT+) and Young Employees Network
• Participation in the Gloucestershire Salary Sacrifice Green Car Scheme (subject to terms and conditions)

Additional Details

This role is permanent, requiring 37 hours per week based primarily at Shire Hall, Block 5, 4th Floor in Gloucester, with hybrid working options. The annual salary ranges from A328,142 to A328,540. The council prioritizes applications from its employees on the redeployment or redundancy register during shortlisting. Candidates must have legal authorization to work in the UK for at least six months; the council does not provide work sponsorship. Proficiency in spoken English is mandatory due to the customer-facing nature of the role. Gloucestershire County Council is committed to safeguarding vulnerable groups and fostering an inclusive workplace that respects diversity and individual potential.